Patient Support Specialist -

About the role

We are rapidly expanding our operations as we build new partnerships across the healthcare spectrum. We are looking for an experienced, patient-centric individual to grow our patient support team.

A Day in the Life of a Sprinter Patient Support Specialist

• Fielding and resolving overnight questions and support requests from our patients and partners
• Responding to and triaging inbound patient and partner questions via phone, email, and SMS in a timely manner and in adherence of organizational benchmarks
• Escalating questions and concerns to other teams for additional support
• Assisting Field Support and Sprinters with real-time scheduling changes
• Supporting clerical work that may be required prior to and after appointments to ensure our Sprinters can focus on delivering high quality care in the home
• Assisting with enhancements to processes and the facilitation of cross-training across various departments

Skills and requirements

• At least 3+ years of relevant experience in patient or patient service, healthcare required
• PREFERRED: experience working with Zendesk
• Proficiency in using electronic health record (EHR) systems and other healthcare software
• Experience coordinating with national labs such as Quest or Labcorp. This can include but not limited to requisition review, issue investigation, result tracking)
• Excellent organizational skills and attention to detail to ensure accuracy in appointment documentation and record-keeping
• Strong communication and interpersonal skills, with the ability to effectively liaise between clinical and administrative teams
• Ability to adapt to changing priorities and work effectively in a fast-paced environment
• Commitment to maintaining patient confidentiality and delivering high-quality, patient-centered care

About You

• Flexibility, humility, and a sense of humor are your key personality traits
• You excel at last minute problem solving and out of the box thinking
• You are highly organized and love to follow a process
• You over communicate both in writing and in words
• You know how to prioritize tasks and escalate situations when necessary
• You have experience working in an on-demand service or healthcare environment
• You thrive in a fast paced, high pressure environment
• You have a calm and understanding demeanor and the ability to empathize with patients' frustrations and needs

Benefits

This is a full-time, remote position

Sprinter Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.