Patient Support Specialist

About Us

Total Respiratory is a fast-growing Durable Medical Equipment (DME) company that provides a wide variety of respiratory equipment, such as CPAPs/BiPAPs, oxygen concentrators, and other respiratory supplies. We are committed to providing our patients with the absolute best in product quality and customer care. Our highly trained staff help make the best choices for patient needs while delivering friendly service and expert advice. Every effort is made to ensure the patient experience is as pleasant and efficient as possible.

Our mission is to meet the respiratory needs of our patients by providing the highest quality respiratory equipment, supplies, and customer service. We ensure our team receives ongoing education and training so they are knowledgeable about the latest home healthcare technology and provide care with the highest quality service.

Responsibilities

• Work positively as a team member alongside professionals providing respiratory care services to patients and their families.
• Perform duties of a broad nature in a fast-paced environment, including decision-making, problem-solving, and excellent customer service.
• Support incoming referrals and orders for delivery and pick-up, including patient demographics, emergency contact information, insurance verification, physician information, diagnosis, and billing details.
• Remain flexible and manage transitions between tasks effectively.
• Assemble, set up, test, and demonstrate equipment as ordered by a licensed physician, within authorized scope of duties, training, and competency.
• Complete insurance verification for DME coverage and prior authorization, including deductible, effective date, and claims address.
• Act as a company field representative by solving a variety of patient/client problems.
• Coordinate delivery and pick-up arrangements with family, referral sources, or personnel.
• Support billing personnel by providing documents needed for reimbursement.
• Assist with daily operations, including intake and quality assurance at existing and new locations.
• Instruct patients/clients in the proper use and care of equipment according to written policies and procedures.
• Rotate to various branches to support business and patient needs as required.
• Act as a liaison between the company, patients, families, caregivers, physicians, and other healthcare agencies.
• Work with onsite or assigned Respiratory Therapist to implement discharge plans for patients.
• Provide support and coverage at various locations when primary staff is unavailable due to education, vacation, or leave.
• Ensure compliance with confidentiality and data protection regulations in healthcare.
• Inform management of areas of concern and problems to be resolved.
• Work after normal business hours and on weekends as needed.
• Assume full responsibility for actions, professional skills, and attitudes.
• Perform all job functions with the Company’s Mission, Vision, and Goal Statements in mind.
• Demonstrate a flexible attitude and willingness to take on extra tasks as necessary.
• Perform miscellaneous duties as assigned.

Requirements

• High degree of integrity.
• High school diploma or equivalent required.
• Knowledge of Medicare, Medicaid, and private insurance requirements preferred.
• Ability to recognize the needs and concerns of people to build constructive working relationships.
• People-sensitive characteristics with a genuine desire to help others.
• Ability to work safely and accurately with minimal supervision.
• Exceptional verbal, written, and interpersonal communication skills.
• Excellent organizational, customer service, and time management skills.
• Proficiency in MS Office Suite (Word, Excel, Outlook).
• Ability to demonstrate initiative, teamwork, and flexibility.
• Must be eligible to work in the United States.

Schedule

This is a full-time position requiring a 40-hour work week. Hours are generally 8:00 AM–5:00 PM, Monday–Friday. Must be willing to work after normal business hours and on weekends as needed.

Physical Requirements

Non-Patient Care Roles

• Generally includes Accounts Receivable, Finance, Compliance, Human Resources, Oversite, and Senior Executive Leadership.
• Physical demands range from sedentary to light work in an office setting.
• Requires prolonged sitting at a desk and frequent use of a computer, keyboard, telephone, and other office equipment.
• Must be able to move throughout the office, interact with staff, and occasionally lift/carry office files, supplies, or light equipment weighing approximately 10–20 lbs.
• Manual dexterity and effective communication are required.

Patient Care Roles

• Generally includes Operational, Sales, Delivery, and patient-facing positions.
• Physical demands may include sitting, walking, driving, standing, lifting, carrying, and maneuvering medical equipment.
• Some positions may require lifting and carrying equipment (e.g., portable oxygen concentrators and nebulizers) weighing up to 50 lbs. independently.
• Duties may include frequent walking, standing, climbing stairs, stooping, kneeling, crouching, reaching, or bending to set up, connect, inspect, clean, or troubleshoot equipment.
• Manual dexterity and fine motor skills may be required to manipulate equipment and components (such as cleaning tubing).
• Positions involving driving require safe vehicle operation and frequent entry into and exit from the vehicle.
• May require performing job duties in varying indoor and outdoor environmental and weather conditions.

Reasonable accommodations will be considered for qualified applicants and employees with disabilities or limitations, unless doing so would impose an undue hardship or be inconsistent with applicable law.