Patient Support Specialist

Why This Role Matters

The Patient Support Specialist plays a key role in maintaining continuity of care for patients receiving specialty or infusion therapies. By supporting refill coordination, prescription management, and patient communication, this role helps ensure patients stay on therapy safely, compliantly, and without disruption.

In this role, you’ll contribute to work that:

• Helps patients feel supported, informed, and confident in their ongoing care
• Buils trust with providers, caregivers, and pharmacy partners through accuracy and professionalism
• Suports clinicians and pharmacists by ensuring refill readiness and regulatory compliance
• Strengthens a patient-first, clinician-led organization focused on long-term outcomes

What You’ll Do

In this role, you will:

• Support ongoing patient care by coordinating prescription refills, outreach, and documentation throughout specialty or infusion therapy
• Communicate professionally with patients and providers to gather required information, lab results, and prescription renewals
• Submit insurance re-authorizations and prior authorizations as needed to prevent delays in therapy
• Ensure clinical and regulatory compliance by asking required screening questions and escalating concerns to a pharmacist when appropriate
• Maintain accurate patient records, demographic information, and insurance documentation in designated systems
• Collaborate daily with pharmacy operations teams to support timely dispensing, shipping, and refill coordination
• Serve as a trusted point of contact while adhering to all state Board of Pharmacy regulations, HIPAA, and applicable laws
• Identify opportunities to improve patient support workflows while maintaining high standards of accuracy and service

What We're Looking For

You may be a great fit if you bring:

• A strong commitment to patient support and continuity of care
• Clear, compassionate communication skills with patients and healthcare partners
• Attention to detail and accountability in highly regulated environments
• Comfort balancing multiple priorities while maintaining accuracy
• A desire to be part of a team that values empathy, professionalism, and high standards

Required Qualifications

• A high school diploma or GED
• A current Pharmacy Technician registration and/or certification in good standing (or commitment to obtain required registration/certification within 60 days of hire)
• Experience providing customer service to internal and external customers
• Experience with data entry, healthcare systems, and medical terminology
• Basic proficiency in Microsoft Office and related technology platforms

Preferred Qualifications

• A Pharmacy Technician certification (if not required by state)
• One (1) or more years of experience in specialty pharmacy
• Experience communicating with patient care settings including outpatient clinics, inpatient facilities, skilled nursing, or home care environments

Pay Range/Rate

$25 - $27 USD

Physical Demands

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at Careers@LUXInfusion.com or 954.385.7322 x 1425.

Other Requirements

• Participate annually in required legal and ethical compliance training
• Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Refrain from any behavior that could be considered unethical or unlawful

Expectations for All Employees

• Support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm
• Place patients first, work collaboratively with a “stacked-hands” mindset, and maintain a consistent focus on quality, accountability, and continuous improvement

General Information

• This role operates in a fast-paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate
• Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others