Patient Support Specialist
About the role
Join an Organization that Puts its People First! Interested in helping grow a healthcare model based on trusting relationships, joy in work, and health equity? Orchid Health might be just the place for you!
Core Values
Challenge the Status Quo
Cultivate Respect
Courageously Vulnerable and Accountable
Pillars
Pillar 1: Employee Well-Being
Pillar 2: Trusting Patient Relationships
Pillar 3: Community Health
Pillar 4: Financial Sustainability
Why work for Orchid Health?
We move away from traditional top-down management to something more human: self-management.
Our teams work together to make most day-to-day decisions, without a clinic manager giving direction.
This structure reduces bureaucracy, supports collaboration, and makes work more meaningful.
We believe that the people doing the work are best positioned to lead it, and we’ve built our organization around that belief.
Team members have abundant opportunities to expand their professional skills in a supportive environment, participate in community outreach efforts, and enjoy a robust benefits package.
Responsibilities
Prepare for the day’s patients by verifying insurance, scrubbing for missing information, and preparing documents before we open so that the check in process is streamlined
Warmly and professionally greet patients as they check into the clinic for their appointments
Collect and record necessary patient intake paperwork and any patient copays
Answer phone calls, schedule patient appointments, answer patient questions, and be able to identify when patients need to discuss questions with a medical professional
Handle incoming faxes by passing them off to the appropriate staff member and/or uploading documents to patients’ electronic health records system
Calmly and professionally respond to healthcare crises as the first line of interaction. Appropriately involve supervisor(s) and healthcare staff as needed
Participate in community events, promotional efforts, and healthcare activities
Present the clinic in a positive light at all times to members of the community
Maintain professional boundaries in the community at all times especially regarding PHI, HIPAA, and other sensitive information
Nightly cleaning of the waiting room to ensure it is clean and presentable with fresh coffee, water, cups, tissue, business cards, stickers, magnets, etc
Required Qualifications
A high school diploma or GED certificate
Minimum of 1 year medical office experience (preferred)
Working knowledge of Athena (preferred)
English-Spanish bi-lingual (preferred)
Competencies
You like to ask questions
You accept constructive feedback and work to grow both professionally and personally
You show compassion every day when dealing with patients
You refrain from discussing personal political and religious views in the workplace
You support your team and recognize them when they go above and beyond
You will understand and uphold the job expectations and Commitment to Coworkers agreements at all times which include treating all staff with respect and professionalism