Patient Support Representative - Per Diem / Part Time

Clinic Hours

Clinic Hours are Monday through Friday, 8AM to 5PM.

Position Highlights

This is a Part Time / Per Diem position that works at multiple locations with flexible hours for students to accommodate class schedules.

Major Responsibilities

• Answer incoming calls from outside callers
• Schedule, reschedule, and cancel clinic appointments accurately
• Ensure appointments are scheduled according to provider and clinic guidelines
• Pre-Registration & Demographic Accuracy
• Collect and verify patient demographic information
• Maintain accurate patient records in the EHR
• Insurance Verification
• Verify insurance eligibility and benefits
• Identify and escalate insurance issues that could delay care
• Customer Service & Communication
• Provide professional, empathetic, and clear communication
• Address patient scheduling appointment questions and concerns appropriately
• Maintain confidentiality and HIPAA compliance at all times
• Operational & Workflow Support
• Follow standard operating procedures and call scripts
• Meet productivity, quality, and accuracy metrics
• Collaborate with Clinical, Administrative, and Executive Leadership teams

Educational Requirements

• High School Diploma or equivalency

Qualifications

• Work Experience: 1 year healthcare experience, 1 year customer service experience
• Required: Prior experience in a healthcare front desk or call center setting
• Required: Insurance training and demonstrated experience using insurance portals for eligibility verification and authorization
• Required: Experience with appointment scheduling and patient registration workflows
• Prior experience in a medical office, healthcare call center, patient access role, or in medical billing, coding, or authorization coordination is preferred
• Preferred: Additional experience in a medical office, healthcare call center, patient access role, or in medical billing, coding, or authorization coordination
• Preferred: Bilingual English/Spanish
• Typing: 30 WPM
• Proficient with computers and related applications

Physical Requirements

• May include standing, sitting, and/or walking for extended periods
• May include performing repetitive tasks
• May include working with challenging patients and clients
• May include lifting up to 25 pounds

UNLV Health Commitment

UNLV Health will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, or any other category protected by law.

Contact Information

If you have any questions about our interview and hiring procedures, please contact Recruitment at healthjobs@medicine.unlv.edu