Patient Support Associate

About the role

The Patient Support Associate is an integral part of our care team, owning patient relationships and driving a collaborative care plan that impacts patients' lives meaningfully. We're seeking a teammate who excels at understanding unique patient needs, fostering strong connections, and solving problems effectively.

Responsibilities

• Engage with patients to understand their needs and circumstances, offering exceptional service that makes a difference.
• Facilitate seamless interactions between patients and Galileo services and teams, including clinical and administrative functions.
• Handle administrative tasks like processing insurance authorizations and collecting medical records with precision and care.
• Cultivate meaningful connections with patients and team members, paying attention to details and brainstorming innovative solutions.
• Leverage analytical and problem-solving skills to identify areas for improvement and initiate changes that enhance operational excellence and patient satisfaction.

Requirements

• Enjoy helping others and finding satisfaction in assisting patients navigate their health journeys.
• Be energetic and flexible, thriving in a less structured environment and handling high-volume support with a customer-centric focus.
• Be a strong communicator, ensuring effective and high-quality interactions with both patients and team members.

Qualifications

• Experience in a similar role is preferred but not required.
• Strong interpersonal and technical clinical skills.
• Ability to work independently and as part of a team.
• Passion for improving patient experiences and community well-being.

Skills

• Excellent communication skills.
• Problem-solving abilities.
• Customer service mindset.
• Attention to detail.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending account and health savings account.
• Company-paid STD/LTD, AD&D, and life insurance.
• Up to 12 weeks of paid parental leave.
• 401K with employer match.
• Paid time off.

Pay

Starting hourly rate is $22 per hour based on experience, location, and market dynamics.

Schedule

The role is an in-office position supporting our clinic in Starbase, TX. The clinic operates Monday through Friday from 8am-4pm CST with occasional evenings until 8pm CST.