Patient Support Associate

About the role

The Patient Support Associate is an integral part of our care team, owning patient relationships and driving a collaborative care plan that impacts patients' lives meaningfully. We're looking for a teammate who is a natural people person, loves helping others, and excels at tackling tough problems.

This is an in-office role supporting our clinic in Starbase, TX. The clinic operates Monday through Friday from 8am-4pm CST with occasional evening hours until 8pm CST.

Here’s what you’ll do:

• Engage with patients to understand their unique needs and circumstances, offering exceptional hospitality and service.
• Facilitate seamless interactions between patients and our various Galileo services and teams, including clinical and administrative functions.
• Handle administrative tasks like processing insurance authorizations and collecting medical records with precision and care.
• Cultivate meaningful connections with patients and team members, paying attention to the little details and brainstorming innovative solutions to enhance our processes and patient experiences.
• Leverage analytical and problem-solving skills to identify areas for improvement and initiate and implement changes that drive operational excellence and patient satisfaction.

About You

• You enjoy helping others, finding satisfaction in assisting patients navigate their health journeys.
• You are energetic and flexible, thriving in a less structured environment where you handle high-volume support with a customer-centric focus.
• You are a strong communicator, ensuring effective and high-quality interactions with both patients and team members.

What we're looking for:

• Experience in a similar role, or equivalent experience in customer service, healthcare administration, or a related field.
• Strong interpersonal and communication skills.
• An ability to solve problems creatively and a passion for improving patient experiences.

Application Process:

Please review the application instructions below. Every application is thoroughly reviewed by a real person, including the response to the application question. We highly encourage you to be thoughtful in your responses.

Compensation & Benefits:

• Starting hourly rate is $22 per hour based on experience, location, and market dynamics.
• Benefits include medical/dental/vision insurance, a flexible spending account, a health savings account, company-paid STD/LTD, AD&D, and life insurance, up to 12 weeks of paid parental leave, a 401K with employer match, and paid time off.