Patient Support Advocate

Join Us at TailorMed – Transforming Healthcare Affordability Awarded Best in Class in Health Equity 2025 At TailorMed, we’re on a mission to eliminate barriers across the entire medication journey—from affordability to access and adherence. As a pioneering force in healthcare, we’re building a new category that transforms how patients, providers, pharmacies, life sciences, and payers collaborate to ensure every patient receives the treatment they need without delay. Our enterprise solution streamlines the full lifecycle of patient support programs, reducing the cost of care and driving better outcomes. With the nation's largest Affordability Network—deployed across 800+ hospitals, 1,300 clinics, and 650 pharmacies—we’re reshaping healthcare with innovative automation and industry-leading partnerships. If you’re passionate about making healthcare more accessible and impactful, we’d love to have you on our team. Join us and help redefine what’s possible. Learn more at tailormed.co. The Patient Support Advocate acts as an extended resource for patients, working to secure clear outcomes on affordability applications and claims status. This role is critical to maintaining accurate, efficient, and quality-driven documentation throughout the process. Responsibilities Outbound calls to programs and payers to obtain claims and application statusInbound call engagement and facilitation to appropriate team membersFax management and facilitation across clientsData entry across EMR + internal CRMs Application approval and denial review Requirements 2 years of experience in a healthcare environmentExperience working within a EMR/EHR system is a plus2+ years in heavy outbound call environment Customer service experience and etiquetteExperience in working in remote environment What We Offer Competitive salary + equityPremium medical, dental, and vision insurance plans, a wide range of voluntary and supplemental benefits, and 24/7 benefits access and support - all effective from your first day of work401(k) plan with a 4% employer matchPaid holidays, vacation, and sick leaveSix weeks of paid parental leaveCompany-paid life insuranceNew MacBook, plus all of theCompany provided equipment and technology you’ll need to be successful in your roleThe opportunity to help shape the future of healthcare TailorMed is proud to be an equal opportunity employer. TailorMed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Due to the sensitive nature of the data that TailorMed handles, finalist candidates must complete a successful background and reference check. At this time, TailorMed is unable to provide sponsorship for employment. In order to be considered for employment, applicants must be currently legally authorized to work in the United States and not require future sponsorship in order to continue working in the United States.