PATIENT SUPPORT ADVOCATE

Location: Lakeland, FL 33810 – This position is onsite.

Pay

• $17.50 – Basic skills required
• $19.00 – Florida Registered Pharmacy Technician (RPhT) license required
• $20.50 – Exceptional skills, license, and bilingual (Spanish/English) required

Schedule

Training: First two weeks, onsite, Monday to Friday, 9:00 AM to 5:30 PM.

Assigned shifts (after training):

• 2 positions: Monday to Friday, 10:30 AM to 7:00 PM
• 1 position: Monday to Friday, 11:00 AM to 7:30 PM
• 2 positions: Monday to Friday, 11:30 AM to 8:00 PM

Start date: August 10, 2026

Responsibilities

• Assist patients with enrollment into free medication assistance programs by reviewing applications, verifying eligibility, and determining qualification based on Federal Poverty Level (FPL) guidelines.
• Communicate with patients, healthcare providers, and internal teams regarding application status, benefit verification, medication support, and required documentation.
• Manage a high-volume caseload while providing timely follow-up on application decisions, case updates, and ongoing patient support.
• Maintain accurate documentation within internal systems and application status portals while ensuring compliance with program guidelines and healthcare regulations.
• Deliver compassionate customer service by helping patients navigate specialty medication programs, resolving issues efficiently, and supporting access to therapy.

Requirements

• Must have healthcare, medical, claims, insurance/preauthorization, or any pharmacy-related experience (2 years preferred).
• Knowledge of co-pays, deductibles, and prior authorizations.
• High school diploma or equivalent.
• Background check, drug screening, employment verification, and education verification required.

Nice to Have

• Previous specialty pharmacy experience.
• Bilingual: Spanish/English.
• Florida Registered Pharmacy Technician (RPhT) license, in good standing.
• Experience with Medicare programs, Medicare Savings Programs, or Medicare Extra Help.