Patient Specialist - Spartanburg, SC (1099 Contractor, Per Diem/On Call)
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- Requirements: list of requirements (Education/Experience Required etc). Use
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- Qualifications: maybe preferred qualifications? The posting has "Preferred: Knowledge of MS Office..." and "Direct cardiac patient care experience – RN, RT, CVIS, Paramedic, CRM". Could be under Qualifications or Skills. We'll decide.
- Skills: list of competencies (Passion, Integrity, etc). Those are competencies/skills. Use
- for any list of duties/requirements/benefits". So we can use lists for duties, requirements, benefits. Work environment etc could be considered part of duties? Not exactly. But we could still include them as
paragraphs under About the role or Responsibilities. The instruction says: "Use
for prose." So we can put prose paragraphs for those sections. Thus we can have:
About the role
Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.
The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization and the team of Regional Clinical Advisors (RCA). The APS will serve as the local patient care representative to provide effective and efficient patient fittings. We have an opening in Spartanburg, SC. This is a paid per fitting position.
Then Responsibilities: list of essential duties (including flexibility of work schedule and competitive pay provided? Actually that is a benefit but we could still include it there; but we will later separate Pay and Schedule. Might duplicate. Better to keep Pay and Schedule separate and not duplicate. So in Responsibilities we list duties excluding the flexibility/competitive pay line. We'll keep that line for Pay and Schedule sections. Thus Responsibilities list: - Act as a contractor ASSURE® Patient Specialist (APS) to fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters. - The APS will be trained and Certified as an ASSURE Patient Specialist by Kestra. - Ability to provide instruction and instill confidence in Assure® patients with demonstrated patient care skills - Willingness to contact prescribers, caregivers and patients to schedule services - Ability to accept an assignment that could include daytime, evening, and weekend hours - Travel to hospitals, patient’s homes and other healthcare facilities to provide fitting services - Measure the patient to determine the correct garment size - Review and transmit essential paperwork with the patient to receive the Assure® garment and services - Manage inventory of the Assure®
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- Benefits: The posting mentions "Flexibility of work schedule and competitive pay provided". Also "paid per fitting position". Also maybe "competitive pay". Benefits maybe not explicit beyond pay and schedule. We have "Flexibility of work schedule and competitive pay provided". That could be Benefits and Pay and Schedule. But we need to only create sections if posting actually states them. It states competitive pay (but not amount). It says "paid per fitting position". It also says "Flexibility of work schedule". So we have Pay and Schedule info. Benefits maybe not explicit besides flexibility and pay. Could treat "Flexibility of work schedule and competitive pay provided" as Benefits? But we have separate Pay and Schedule headings allowed. We could put Pay section with "Competitive pay provided; paid per fitting." Schedule section with "Flexible work schedule; assignments may include daytime, evening, and weekend hours." Benefits maybe not present; we could omit Benefits section.
- Qualifications: Could include education/experience required (but that is also Requirements). Usually Requirements are mandatory, Qualifications are preferred. We'll separate: Requirements = mandatory (Education/Experience Required etc). Qualifications = preferred (Knowledge of MS Office, Direct cardiac patient care experience). Also maybe "Completion of background check" etc are requirements.
- Skills: Competencies list.
We must not invent or summarize away detail. Must preserve all substantive info. So we need to include all details from the posting, but we can group them.
Let's extract all substantive info:
Company description (Kestra team over 400 years experience, founded 2014, etc). This is about the company, not role but we can include under About the role.
Role: ASSURE Patient Specialist (APS) conducts patient fitting activities in support of sales organization and team of Regional Clinical Advisors (RCA). Serve as local patient care rep to provide effective and efficient patient fittings. Opening in Spartanburg, SC. Paid per fitting position.
Essential Duties (list):
- Act as a contractor ASSURE® Patient Specialist (APS) to fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters.
- The APS will be trained and Certified as an ASSURE Patient Specialist by Kestra.
- Ability to provide instruction and instill confidence in Assure® patients with demonstrated patient care skills
- Willingness to contact prescribers, caregivers and patients to schedule services
- Ability to accept an assignment that could include daytime, evening, and weekend hours
- Travel to hospitals, patient’s homes and other healthcare facilities to provide fitting services
- Measure the patient to determine the correct garment size
- Review and transmit essential paperwork with the patient to receive the Assure® garment and services
- Manage inventory of the Assure® system kits, garments, and electronic equipment used in fittings
- Flexibility of work schedule and competitive pay provided
- Adhere to Pledge of Confidentiality (information regarding a patient shall not be released outside without signed permission; internally only need-to-know; Team Members will not discuss patient cases outside office or with anyone not employed unless directly involved)
Competencies (list):
- Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement.
- Integrity: Commitment, accountability, and dedication to the highest ethical standards.
- Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service.
- Action/Results: High energy, decisive planning, timely execution.
- Innovation: Generation of new ideas from original thinking.
- Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind.
- Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations.
- Highly organized, service and detail orientated
- Passionate about the heart-failure space and a strong desire to make a difference
- Strong interpersonal skills with communicating and assisting clinicians with providing care for patients.
- Interest and desire for life-long learning to continuously improve over time.
Requirements (Education/Experience Required):
- 1 year in a paid patient care experience (not as a family care giver)
- Clinical or engineering background which may include but is not limited to nurses, cardiac device sales representatives, clinical engineers, catheterization lab technicians, physician assistants, or ECG technicians.
- Disclosure of personal NPI number (if applicable)
- Completion of background check. Florida and Ohio must complete a level 2 screening paid for by Kestra.
- Ability to pay for vendor credentialing upfront during a 90-day probationary period
- Experience in patient and/or clinician education
- Valid driver’s license in state of residence with a good driving record
- Ability to consistently work in the field in and around the region.
- Disclosures are required for any potential relationships and referral sources
- Must be able to achieve credentialing for hospital system entry including, but not limited to:
- Documentation of vaccination and immunization status
- Pass background check
- Pass drug screening testing
- Review and agree to hospital policies and procedures
- Completion of online courses, i.e., HIPAA, Bloodborne Pathogens and Electrical/Fire Safety
Preferred:
- Knowledge of MS Office, Excel, PowerPoint, MS Teams
- Direct cardiac patient care experience – RN, RT, CVIS, Paramedic, CRM
Work Environment:
- Variable conditions during travel
- Minimal noise volume typical to an office or hospital environment
- Possible environmental exposure to infectious disease (hospital and clinic settings)
- Extended hours when needed
- Drug-free
Physical Demands:
- Ability to travel by car
- Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage
- Frequent stationary position, often standing or sitting for prolonged periods of time
- Frequent computer use
- Frequent phone and other business machine use
- Occasional bending and stooping
- Ability to lift up to 40 pounds unassisted, at times from in and out of vehicle
Travel:
- Frequent travel by car in agreed upon geography
Other Duties: job description not comprehensive, duties may change.
EEO statement: non-discrimination.
We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The EEO statement at end is boilerplate; we should remove it. Also duplicated lines: The intro about Kestra appears twice; we should keep only once.
We must preserve all substantive information; do not invent or summarize away detail. So we need to keep all the details listed above (except removed boilerplate). We need to format into sections.
We need to decide which sections to include:
- About the role: Could include company overview and role description (including location, paid per fitting). Might also include "We have an opening in Spartanburg, SC. This is a paid per fitting position."
- Responsibilities: essential duties list.
- Requirements: mandatory requirements list.
- Qualifications: preferred qualifications list.
- Skills: competencies list.
- Benefits: maybe not present; we have "Flexibility of work schedule and competitive pay provided" which could be considered Benefits? But we have separate Pay and Schedule sections allowed. The posting mentions flexibility of work schedule and competitive pay provided under Essential Duties (makes sense). So we could put Pay section: "Competitive pay provided; paid per fitting position." Schedule section: "Flexible work schedule; assignments may include daytime, evening, and weekend hours." Benefits: maybe not explicit; we could omit Benefits section.
But we need to ensure we don't create a section with filler like "not specified". We have actual info for Pay and Schedule, so we can include them.
We also have Work Environment, Physical Demands, Travel, Other Duties. Those are not in allowed headings list; we could possibly incorporate them into Responsibilities or About the role? But instructions: Use headings only from the list; we should not create other headings. However we must preserve all substantive information. We could include those details under Responsibilities as additional bullet points? But they are not duties exactly; they are work environment, physical demands, travel. Could we put them under Responsibilities? Might be stretching but we need to preserve info. Perhaps we can include them under About the role as additional description. But better to incorporate them under Responsibilities as they are still part of job details. However the instruction: "Use
- for any list of duties/requirements/benefits". So we can use lists for duties, requirements, benefits. Work environment etc could be considered part of duties? Not exactly. But we could still include them as