Patient Specialist - Greenville, SC (1099 Contractor, Per Diem/On Call)

About the Company

Kestra has over 400 years of combined experience in the external and internal cardiac medical device markets. Founded in 2014 by industry leaders, Kestra unites modern wearable technologies with proven device therapies. The company’s solutions combine high quality and technical performance with a wearable design that prioritizes patient comfort and dignity. Kestra innovates versatile new ways to deliver care, helping patients and their care teams monitor, manage, and protect life.

About the Role

The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization and the team of Regional Clinical Advisors (RCA). The APS serves as the local patient care representative to provide effective and efficient patient fittings. This is a paid per-fitting contractor position located in Greenville, SC.

Responsibilities

• Fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters.
• Provide instruction and instill confidence in Assure® patients using demonstrated patient care skills.
• Contact prescribers, caregivers, and patients to schedule services.
• Accept assignments that may include daytime, evening, and weekend hours.
• Travel to hospitals, patient’s homes, and other healthcare facilities to provide fitting services.
• Measure patients to determine the correct garment size.
• Review and transmit essential paperwork with the patient to receive the Assure® garment and services.
• Manage inventory of the Assure® system kits, garments, and electronic equipment used in fittings.
• Adhere to the Pledge of Confidentiality: patient information is not to be released externally without signed permission or discussed internally outside of a need-to-know basis.

Competencies

• Passion: Contagious excitement about the company and a sense of urgency; commitment to continuous improvement.
• Integrity: Commitment, accountability, and dedication to the highest ethical standards.
• Collaboration/Teamwork: Inclusion of team members regardless of geography, position, product, or service.
• Action/Results: High energy, decisive planning, and timely execution.
• Innovation: Generation of new ideas from original thinking.
• Customer Focus: Exceed customer expectations with a focus on quality of products, services, and experience.
• Emotional Intelligence: Recognize, understand, and manage one’s own emotions while influencing others, especially in pressure situations.
• Highly organized, service-oriented, and detail-focused.
• Passionate about the heart-failure space with a strong desire to make a difference.
• Strong interpersonal skills for communicating and assisting clinicians in patient care.
• Interest in lifelong learning to continuously improve over time.

Requirements

• 1 year of paid patient care experience (not as a family caregiver).
• Clinical or engineering background, which may include but is not limited to: nurses, cardiac device sales representatives, clinical engineers, catheterization lab technicians, physician assistants, or ECG technicians.
• Disclosure of personal NPI number (if applicable).
• Completion of a background check (Florida and Ohio require a level 2 screening paid for by Kestra).
• Willingness to pay an annual DME fee, deducted from completed work orders.
• Ability to pay for vendor credentialing upfront during a 90-day probationary period.
• Experience in patient and/or clinician education.
• Valid driver’s license in the state of residence with a good driving record.
• Ability to consistently work in the field within the assigned region.
• Disclosures required for any potential relationships and referral sources.
• Ability to achieve credentialing for hospital system entry, including:
  • Documentation of vaccination and immunization status.
  • Passing a background check.
  • Passing drug screening testing.
  • Reviewing and agreeing to hospital policies and procedures.
  • Completion of online courses (e.g., HIPAA, Bloodborne Pathogens, Electrical/Fire Safety).

Preferred Qualifications

• Knowledge of MS Office, Excel, PowerPoint, and MS Teams.
• Direct cardiac patient care experience (e.g., RN, RT, CVIS, Paramedic, CRM).

Work Environment

• Variable conditions during travel.
• Minimal noise typical of an office or hospital environment.
• Possible exposure to infectious disease in hospital and clinic settings.
• Extended hours when needed.
• Drug-free workplace.

Physical Demands

• Ability to travel by car.
• Frequent repetitive motions (e.g., wrists, hands, fingers) such as keyboard and mouse usage.
• Frequent stationary positions, often standing or sitting for prolonged periods.
• Frequent computer, phone, and business machine use.
• Occasional bending and stooping.
• Ability to lift up to 40 pounds unassisted, including from in and out of a vehicle.

Travel

Frequent travel by car within the agreed-upon geography.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may change or new ones may be assigned at any time with or without notice.