Patient Specialist - New Bern, NC (1099 Contractor, Per Diem/On Call)

About the role

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. Founded in 2014, Kestra unites modern wearable technologies with proven device therapies to provide high‑quality, technically performant wearable designs that prioritize patient comfort and dignity. The ASSURE Patient Specialist (APS) serves as the local patient care representative, conducting patient fitting activities in support of the sales organization and Regional Clinical Advisors. This opening is located in New Bern, NC and is a paid‑per‑fitting position.

Responsibilities

• Act as a contractor ASSURE® Patient Specialist (APS) to fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters.
• Be trained and certified as an ASSURE Patient Specialist by Kestra.
• Provide instruction and instill confidence in Assure® patients using demonstrated patient‑care skills.
• Contact prescribers, caregivers, and patients to schedule services.
• Accept assignments that may include daytime, evening, and weekend hours.
• Travel to hospitals, patients’ homes, and other healthcare facilities to provide fitting services.
• Measure patients to determine the correct garment size.
• Review and transmit essential paperwork with the patient to receive the Assure® garment and services.
• Manage inventory of the Assure® system kits, garments, and electronic equipment used in fittings.
• Adhere to the Pledge of Confidentiality: patient information is not released outside the company without signed patient permission and is shared internally only on a need‑to‑know basis.

Requirements

• 1 year of paid patient‑care experience (not as a family caregiver).
• Clinical or engineering background (e.g., nurse, cardiac device sales representative, clinical engineer, catheterization lab technician, physician assistant, ECG technician).
• Disclosure of personal NPI number (if applicable).
• Completion of a background check; Florida and Ohio candidates must complete a Level 2 screening paid for by Kestra.
• Ability to pay for vendor credentialing upfront during a 90‑day probationary period.
• Experience in patient and/or clinician education.
• Valid driver’s license in state of residence with a good driving record.
• Ability to consistently work in the field within the region.
• Disclose any potential relationships and referral sources.
• Achieve credentialing for hospital system entry, including documentation of vaccination and immunization status, passing background check, drug screening, reviewing hospital policies, and completing online courses (HIPAA, Bloodborne Pathogens, Electrical/Fire Safety).

Qualifications

• Passion for the company with a sense of urgency and commitment to continuous improvement.
• Integrity: commitment, accountability, and dedication to the highest ethical standards.
• Collaboration/Teamwork: inclusion of team members regardless of geography, position, or product/service.
• Action/Results: high energy, decisive planning, timely execution.
• Innovation: generation of new ideas from original thinking.
• Customer focus: exceed customer expectations; quality of products, services, and experience always top of mind.
• Emotional intelligence: recognize, understand, manage one’s own emotions and influence others, especially in pressure situations.
• Highly organized, service‑ and detail‑oriented.
• Passionate about the heart‑failure space with a strong desire to make a difference.
• Strong interpersonal skills for communicating and assisting clinicians in providing patient care.
• Interest and desire for lifelong learning to continuously improve over time.

Skills

• Knowledge of MS Office, Excel, PowerPoint, MS Teams (preferred).
• Direct cardiac patient care experience (RN, RT, CVIS, Paramedic, CRM) (preferred).

Pay

This is a paid‑per‑fitting position with competitive pay provided.

Schedule

Flexibility of work schedule; assignments may include daytime, evening, and weekend hours as needed.