Patient Specialist - La Jolla, California (1099 Contractor, Per Diem/On Call)

About the role

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. Founded in 2014, Kestra unites modern wearable technologies with proven device therapies to provide high‑quality, technically performant wearable designs that prioritize patient comfort and dignity. The ASSURE Patient Specialist (APS) serves as the local patient care representative, conducting patient fitting activities to support the sales organization and Regional Clinical Advisors (RCAs). This position is based in La Jolla, California and is a paid‑per‑fitting role.

Responsibilities

• Act as a contractor ASSURE® Patient Specialist to fit and train local patients with a wearable defibrillator per training assignments from corporate headquarters.
• Become trained and certified as an ASSURE Patient Specialist by Kestra.
• Provide instruction and instill confidence in Assure® patients using demonstrated patient‑care skills.
• Contact prescribers, caregivers, and patients to schedule services.
• Accept assignments that may include daytime, evening, and weekend hours.
• Travel to hospitals, patients’ homes, and other healthcare facilities to provide fitting services.
• Measure patients to determine correct garment size.
• Review and transmit essential paperwork with the patient to receive the Assure® garment and services.
• Manage inventory of Assure® system kits, garments, and electronic equipment used in fittings.
• Adhere to the Pledge of Confidentiality: do not release patient information outside the company without signed patient permission; internal release only on a need‑to‑know basis.
• Maintain flexibility of work schedule.
• Ability to consistently work in the field in and around Brownsville, TX.
• Ability to travel by car.
• Physical demands: frequent repetitive motions (wrists, hands, fingers), frequent stationary position (standing/sitting), frequent computer and phone use, occasional bending/stooping, ability to lift up to 40 lb unassisted.
• Work environment: variable conditions during travel, minimal noise typical of office/hospital, possible exposure to infectious disease, extended hours when needed, drug‑free.

Requirements

• 1 year of paid patient‑care experience (not as a family caregiver).
• Clinical or engineering background (e.g., nurses, cardiac device sales reps, clinical engineers, cath‑lab techs, physician assistants, ECG technicians).
• Disclosure of personal NPI number (if applicable).
• Completion of background check; Florida and Ohio require Level 2 screening paid by Kestra.
• Ability to pay for vendor credentialing upfront during a 90‑day probationary period.
• Experience in patient and/or clinician education.
• Valid driver’s license in state of residence with a good driving record.
• Must achieve credentialing for hospital system entry, including documentation of vaccination/immunization status, background check, drug‑screen testing, review/agreement to hospital policies/procedures, completion