Patient Services Specialist (CASSI-Ashland) (Bilingual-Spanish)

Responsibilities

• Greet clients and visitors, and alert clinical staff of client’s arrival.
• Accurately complete the patient registration/check-in and check-out process by obtaining required client information, such as new and/or updates to expired consents and financial documentation.
• Perform regular audits and monitor existing documentation and clinic daily appointment report (DAR).
• Promptly answer phones, appropriately direct calls, take and deliver accurate messages, answer questions, and provide accurate and timely follow-up as needed.
• Provide incoming callers with directions and Care Center information regarding scheduled appointments when appropriate.
• Accurately schedule follow-up appointments.
• Obtain security personnel and Professional Crisis Management (PCM) team in times of crisis for client safety as needed.
• Collect co-pays, provide receipts, and provide timely accounting for all collected cash and payments.
• Identify discrepancies and immediately work with the supervisor to resolve issues.
• Access the scheduling system as necessary to assist and redirect new and returning patients and families to the appropriate area, department, clinic, or provider.
• Maintain a general and updated understanding of insurance requirements as they relate to the Care Center.
• Respond to patient families, providers, and other staff in a timely and professional manner based on the established department policies and procedures.
• S Seek supervisory assistance when working to resolve outstanding issues, as necessary.
• Regularly monitor and update patient information for various EPIC Work Ques.
• Collect, track, and process quality improvement and patient tracking data as needed.
• Assist with the training of and provide regular support to Care Center and administrative staff.

Qualifications

• Bilingual in English and Spanish with a proficiency level that meets the Institutes minimum standards.
• Able to speak Spanish fluently with ease and confidence in a variety of topics related to work, home, leisure activities, as well as events of current, public or personal interest or individual relevance.
• Able to convey intended message with accuracy, clarity and precision without misrepresentation or confusion while being readily understood by native speakers.
• Must successfully complete and maintain appropriate certification and fluency with appropriate computer systems (i.e., EPIC) according to the timeline established by the clinic, program, and/or department.
• High School Diploma or GED required.
• Associate’s degree in human services related field, healthcare administration, business, or specialized vocational training preferred.
• 0-2 years of related experience required.
• Previous front desk, secretarial, clerical, or customer service experience preferred.

Benefits

• Medical
• Dental
• Vision
• 401K with match
• Tuition reimbursement
• Free parking
• Child care subsidies

Pay

Minimum pay range: USD $37,132.18/Yr.

Maximum pay range: USD $60,125.17/Yr.