Patient Specialist - Kansas City, MO (1099 Contractor, Per Diem/On Call)

About the role

Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. Founded in 2014, Kestra unites modern wearable technologies with proven device therapies, offering high‑quality, technically performant wearable designs that prioritize patient comfort and dignity. The ASSURE Patient Specialist (APS) serves as the local patient‑care representative, conducting patient fitting activities to support the sales organization and Regional Clinical Advisors (RCAs). This is a paid‑per‑fitting position based in Kansas City, MO.

Responsibilities

• Act as a contractor ASSURE® Patient Specialist to fit and train local patients with a wearable defibrillator per assignments dispatched from corporate headquarters.
• Become trained and certified as an ASSURE Patient Specialist by Kestra.
• Provide instruction and instill confidence in Assure® patients using demonstrated patient‑care skills.
• Contact prescribers, caregivers, and patients to schedule services.
• Accept assignments that may include daytime, evening, and weekend hours.
• Travel to hospitals, patients’ homes, and other healthcare facilities to provide fitting services.
• Measure patients to determine the correct garment size.
• Review and transmit essential paperwork with the patient to receive the Assure® garment and services.
• Manage inventory of Assure® system kits, garments, and electronic equipment used in fittings.
• Adhere to the Pledge of Confidentiality: patient information may not be released outside the company without signed patient permission; internal release only on a need‑to‑know basis.
• Work in variable conditions during travel, with minimal noise typical of office or hospital settings, possible exposure to infectious disease, and extended hours when needed; maintain a drug‑free environment.
• Physical demands include travel by car, frequent repetitive motions (wrists, hands, fingers), frequent stationary positions (standing or sitting), frequent computer and phone use, occasional bending/stooping, and ability to lift up to 40 lb unassisted.

Requirements

• 1 year of paid patient‑care experience (not as a family caregiver).
• Clinical or engineering background (e.g., nurse, cardiac device sales rep, clinical engineer, cath‑lab tech, physician assistant, ECG technician).
• Disclosure of personal NPI number (if applicable).
• Completion of background check; Florida and Ohio candidates must complete a Level 2 screening paid by Kestra.
• Willingness to pay an annual DME fee, deducted from completed work orders.
• Ability to pay for vendor credentialing upfront during a 90‑day probationary period.
• Experience in patient and/or clinician education.
• Valid driver’s license in state of residence with a good driving record.
• Ability to consistently work in the field in and around Brownsville, TX.
• Disclosure of any potential relationships and referral sources.
• Ability to achieve credentialing for hospital system entry, including documentation of vaccination/immunization status, passing background check, drug screening, reviewing hospital policies/procedures, and completing online courses (HIPAA, Bloodborne Pathogens, Electrical/Fire Safety).

Skills

• Passion for the company and sense of urgency.
• Commitment to continuous improvement and highest ethical standards.
• Collaboration/teamwork across geography, position, product or service.
• Action/results: high energy, decisive planning, timely execution.
• Innovation: generation of new ideas from original thinking.
• Customer focus: exceed expectations, quality focus.
• Emotional intelligence: recognize, understand, manage emotions and influence others, especially in pressure situations.
• Highly organized, service‑ and detail‑oriented.
• Strong interpersonal skills for communicating and assisting clinicians.
• Interest in lifelong learning.
• Preferred: knowledge of MS Office, Excel, PowerPoint, MS Teams; direct cardiac patient‑care experience (RN, RT, CVIS, Paramedic, CRM).

Pay

This is a paid‑per‑fitting position with competitive pay provided.

Schedule

Flexibility of work schedule; assignments may include daytime, evening, and weekend hours as needed.