Patient Specialist - East Kansas City, MO (1099 Contractor, Per Diem/On Call)

About the Company

Kestra has over 400 years of combined experience in the external and internal cardiac medical device markets. Founded in 2014 by industry leaders, Kestra unites modern wearable technologies with proven device therapies. The company’s solutions combine high quality and technical performance with a wearable design that prioritizes patient comfort and dignity. Kestra innovates versatile new ways to deliver care, helping patients and their care teams monitor, manage, and protect life.

Responsibilities

• Act as a contractor ASSURE® Patient Specialist (APS) to fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters.
• Provide instruction and instill confidence in Assure® patients with demonstrated patient care skills.
• Contact prescribers, caregivers, and patients to schedule services.
• Accept assignments that may include daytime, evening, and weekend hours.
• Travel to hospitals, patient’s homes, and other healthcare facilities to provide fitting services.
• Measure the patient to determine the correct garment size.
• Review and transmit essential paperwork with the patient to receive the Assure® garment and services.
• Manage inventory of the Assure® system kits, garments, and electronic equipment used in fittings.
• Adhere to the company’s Pledge of Confidentiality: patient information shall not be released without signed permission and will only be shared internally on a need-to-know basis.

Requirements

• 1 year of paid patient care experience (not as a family caregiver).
• Clinical or engineering background, which may include but is not limited to: nurses, cardiac device sales representatives, clinical engineers, catheterization lab technicians, physician assistants, or ECG technicians.
• Disclosure of personal NPI number (if applicable).
• Completion of a background check; Florida and Ohio require a level 2 screening paid for by Kestra.
• Willingness to pay an annual DME fee, deducted from completed work orders.
• Ability to pay for vendor credentialing upfront during a 90-day probationary period.
• Experience in patient and/or clinician education.
• Valid driver’s license in state of residence with a good driving record.
• Ability to consistently work in the field within the assigned region.
• Disclosures required for any potential relationships and referral sources.
• Ability to achieve credentialing for hospital system entry, including:
  • Documentation of vaccination and immunization status.
  • Passing background check and drug screening.
  • Review and agreement to hospital policies and procedures.
  • Completion of online courses (e.g., HIPAA, Bloodborne Pathogens, Electrical/Fire Safety).

Preferred Qualifications

• Knowledge of MS Office, Excel, PowerPoint, and MS Teams.
• Direct cardiac patient care experience (e.g., RN, RT, CVIS, Paramedic, CRM).

Skills

• Passion: Contagious excitement about the company and a sense of urgency.
• Commitment to continuous improvement and integrity.
• Collaboration and teamwork across geography, position, and product/service lines.
• Action-oriented with high energy, decisive planning, and timely execution.
• Innovation through original thinking.
• Customer focus: exceeding expectations in product, service, and experience quality.
• Emotional intelligence: recognizing, understanding, and managing emotions in pressure situations.
• Highly organized, service-oriented, and detail-focused.
• Strong interpersonal skills for communicating and assisting clinicians with patient care.
• Interest in lifelong learning and continuous improvement.

Work Environment

• Variable conditions during travel.
• Minimal noise typical to an office or hospital environment.
• Possible exposure to infectious disease in hospital and clinic settings.
• Extended hours when needed.
• Drug-free workplace.

Physical Demands

• Ability to travel by car.
• Frequent repetitive motions (e.g., wrists, hands, fingers) such as keyboard and mouse usage.
• Frequent stationary positions, often standing or sitting for prolonged periods.
• Frequent computer, phone, and business machine use.
• Occasional bending and stooping.
• Ability to lift up to 40 pounds unassisted, including loading/unloading from vehicles.

Travel

Frequent travel by car within the agreed-upon geography.

Pay

Competitive pay provided on a per-fitting basis.

Schedule

Flexible work schedule, including potential daytime, evening, and weekend hours.