Patient Services Technician

Patient Services Technician under the direction of the area supervisor performs daily patient service activities accurately and on time. The role involves professional interaction with clients, patients, and PathGroup personnel, as well as forensic and clinical specimen collection and processing following established practices and procedures.

Responsibilities

• Greets customers appropriately and treats all customers courteously.
• Ensures all field phlebotomy and PSC specimens are collected accurately and on time.
• Collects specimens according to established procedures.
• Explains the venipuncture or other specimen collection process clearly and courteously to reduce patient anxiety.
• Disposes of blood or other biohazard fluids/tissue and contaminated sharps in accordance with applicable laws, standards, or policies.
• Completes requisitions accurately in PathConnect and other PathGroup computer applications.
• Enters patient, specimen, insurance, or billing information into the computer with attention to detail.
• Communicates with clients to confirm handwritten orders, verify tests ordered, and obtain accurate billing information (e.g., diagnosis codes, UPIN information).
• Researches test/client information using the lab computer system.
• Matches laboratory requisition forms to specimen tubes; labels, centrifuges, splits, and freezes specimens as required.
• Packages specimens for transport, ensuring proper temperature, labeling, and integrity.
• Demonstrates proficiency in proper collection methods and processing of all specimens.
• Maintains required records and documentation, including daily logs and monthly statistics.
• Performs basic clerical duties (filing, faxing, preparing mail) and electronic data entry.
• Approves time in attendance software by noon on the Monday following the end of the pay period.
• Submits accurate expense and travel logs by the specified deadline.
• Adheres to departmental and company grooming, dress code, and lab coat policies.
• Manages fluctuating patient flow efficiently and displays courteous, professional behavior.
• Communicates effectively with co-workers and clients to promote a cooperative working environment.
• Answers the telephone in a friendly and helpful manner, incorporating company name and self-identification.
• Performs duties independently and communicates pertinent issues to supervisors for resolution.
• Contributes to a positive work climate and team effort.
• Ensures facilities are neat, clean, and in good repair; reports maintenance needs to supervisors.
• Assists with periodic inventory counts and reports shortages or problems.
• Utilizes proper PPE to ensure patient and personal safety; adheres to lab safety precautions and procedures.
• Performs job responsibilities in alignment with industry security practices and regulatory guidelines to protect sensitive data.
• Familiarizes with and abides by the Corporate Compliance Program and all Corporate policies, including Privacy and Security policies.
• Collaborates with other departments within PathGroup and subsidiaries.
• Performs other duties as assigned.

Requirements

• Performs forensic and clinical specimen collection and processing duties confidently.
• Capable of maintaining a calm environment for patients before, during, and after specimen collection.
• Attention to detail to maintain high accuracy in data entry and documentation.
• Ability to work independently and manage fluctuating patient flow.
• Professional and courteous communication with clients, patients, and co-workers.
• Adherence to lab safety and compliance policies.