Patient Services Team Lead

About the Role

As a Patient Services Team Lead at RadNet, you will join a dedicated team of professionals who deliver quality, value, and access in 21st-century healthcare. You will lead a team of employees, providing training, inspiration, and guidance to help each team member develop their potential. With support from the center manager, you will coordinate work schedules, oversee front office operations, and assist in hiring for front office positions.

Responsibilities

• Lead, train, and inspire a team of employees to maximize their potential.
• Coordinate work schedules and relieve staff for vacation or sick-time coverage.
• Greet incoming patients and visitors in a friendly, service-oriented manner.
• Act as a liaison between physicians and patients.
• Register patients, verify insurance and patient information, collect signatures, and ensure accuracy of documentation.
• Verify and update changes in patient, physician, and insurance details for proper billing; collect co-pays and fees.
• Answer phones and schedule patient appointments.
• Guide patients through the process, addressing questions and concerns with kindness.
• Notify team members of patient arrivals and coordinate with back-office staff for timely care.
• Participate in meetings and assist in implementing procedures to streamline center operations.
• Lead or participate in projects to support center operations and quality patient care.
• Safeguard patient property and Patient Health Information (PHI).
• Secure on-site medications in accordance with company policies and legal requirements.
• Demonstrate respect for company property, including cash and patient financial information.
• Maintain professional behavior toward patients and coworkers.
• Respect patient boundaries and cultural sensitivities during all interactions.
• Interact diplomatically and sympathetically with patients, families, and the public in a clinical setting.
• Establish and nurture cooperative working relationships.

Requirements

• At least 3+ years of experience as a Patient Service Representative within a radiology center.
• High school diploma.
• Excellent communication, interpersonal, and computer skills.
• Strong problem-solving skills and the ability to build and maintain a team environment.
• Dynamic and knowledgeable leadership attributes.
• Ability to prioritize work in a fast-paced environment and exercise sound judgment.

Benefits

• Comprehensive medical, dental, and vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) with employer match.
• Free services at any of our imaging centers for you and your immediate family.

Pay

$18.00 - $25.00 per hour.