Patient Services Team Lead
Sonora Quest Laboratories/ Laboratory Sciences of Arizona · Phoenix, AZ · 2 wk ago
HealthcareFull-time
Core Functions
- Utilizes advanced knowledge and skills in collection and receipt of biological specimens into the department, their proper entry into the company’s computer system, the preparation of samples for analytical testing and/or the distribution of these specimens to the proper analytical area.
- Performs all technical or administrative work at an advance level of competency and efficiency.
- Actively involved with patient and process quality improvement while remaining compliant with regulatory agencies.
Supervisory Responsibilities
N/A
Physical Demands/Environment Factors
- Able to stand, walk, bend, squat, reach, and stretch frequently.
- Possess physical agility and adequate reaction time to respond quickly and appropriately to unexpected patient care needs.
- Requires fine motor skills, adequate eye-hand coordination, and ability to grasp and handle objects.
- Able to use proper body mechanics to assist patients in ambulating, transferring in and out of bed, chair or wheelchair.
- May be required to lift up to 75 pounds.
- Must use standard precautions due to threat of exposure to blood and bodily fluids.
Qualifications
- Education consistent with a high school diploma or equivalent.
- Must possess a strong knowledge and understanding of the clinical laboratory in the areas of test management/phlebotomy, as normally demonstrated through two (2) years’ of experience within the clinical laboratory in phlebotomy/test management area.
- Ability to perform complex problem solving and leadership skills required.
- Communicates effectively in oral and written formats and delivery of information.
- Advanced computer skills.
- Excellent Customer Service skills.
- Working knowledge of regulatory, accrediting, and compliance requirements.
- Good leadership, communication, and interpersonal skills.
Preferred Qualifications
- Previous management experience or participation in management training programs.
- Associates degree or equivalent experience.
- National phlebotomy certification.