Patient Services Team Lead

Responsibilities

• Lead a team of employees.
  • Provide training, inspiration, and guidance to the team.
  • Coordinate work schedules, oversee front office operations, and assist in interviewing potential candidates for front office positions.
  • Relieve staff for vacation and sick-time coverage.
  • Greet incoming patients and visitors in a friendly and service-oriented manner.
  • Register patients, obtain proper insurance and patient information, collect signatures, and ensure accuracy and completion of necessary documentation.
  • Verify/ update changes in patient/physician/insurance to ensure proper billing, and collect co-pays and fees.
  • Answer phones, and schedule patients.
  • Guide patients through the process by kindly talking them through the steps and answering their questions and concerns.
  • Notify appropriate team member of patient arrival and coordinate with the back-office staff for timely care of patients.
  • Participate in meetings.
  • Aid in the implementation and administration of procedures and best practices to streamline processes for center operations.
  • Participate in and/or lead various projects to support center operations and quality patient care.
• Safeguard patient property and Patient Health Information.
  • Safeguard any on-site medications in accordance with Company policies, procedures, and any legal requirements.
• Respond to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
  • Show respect for company property, including any cash and patient financial information on site or on patient portals.
• Establish, nurture, and maintain cooperative working relationships.
  • Demonstrate ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.

Qualifications

• At least 3+ years of experience as a Patient Service Representative within a radiology center.
• High school diploma.
• Excellent communication and interpersonal skills, computer skills, problem-solving skills, and the ability to build and maintain a strong team environment.
• Dynamic and knowledgeable leadership attributes.

Benefits

• Comprehensive medical, dental, and vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) Employer Match.
• Free services at any of our imaging centers for you and your immediate family.