Patient Services Team Lead

Job Responsibilities

• Ready to travel to a client location within a designated region with short notice.
• Affirm SOP's for patient services in accordance with PathGroup guidelines.
• Function as backup for the Patient Services Supervisor as necessary and carry out duties in his/her absence.
• Cookordination of the work of patient services technician in the Patient Service Centers and In-office Patient Services Technician (IOPSTs) to assure that production is consistent and service levels are maintained.
• Play an important role in the dissemination of information to employees.
• Responsible for training, coaching, and providing input on the performance evaluation of the phlebotomists.
• Afford assistance in relocating, opening new facilities as necessary.
• Perform site visits as assigned, and document findings.
• Afford assistance with QA (quality assurance) audits.
• Greet customers appropriately.
• Treat all customers in a courteous manner.
• Ensures all field phlebotomy and PSC specimens are collected accurately and on time.
• Collects specimens according to established procedures.
• Properly explains in a clear but courteous manner the process of the venipuncture (blood drawing) and or other specimen collection (ex. urine or fecal) as required.
• Reduces patient anxiety by providing a calm environment for patients before, during and after the collection process.
• Disposes of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies.
• Disposes of contaminated sharps, in accordance with applicable laws, standards, and policies.
• Completes requisitions accurately within Pathconnect and/or other PathGroup computer applications.
• Enters patient, specimen, insurance, or billing information into the computer.
• Requires attention to detail to maintain high level of accuracy.
• Communicate with clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e. diagnosis codes, UPIN information, etc.
• Researches test/client information utilizing lab computer system.
• Matches laboratory requisition forms to specimen tubes.
• Label, centrifuge, split, and freeze specimens as required by test order.
• Packages specimens for transport.
• Stores specimen sample according to required temperature, places samples in appropriate collection container/ tube, accurately labels, follows different procedures as outlined by specific to protocol deemed necessary for transport to maintain integrity of the specimen.
• Demonstrates proficiency of proper collection methods and proper processing of all specimens.
• Maintains required records and documentation.
• Prepares schedules with minimal overtime for employees and floaters to be submitted to the supervisor for approval.
• Afford assistance with time/attendance entry of employees.
• Maintains daily records and all appropriate PSC/IOPSTs Patient Services logs.
• Afford assistance with the compilation of monthly statistics and data.
• Performs basic clerical duties, i.e. filing, faxing, and preparing mail.
• The person in this position is required to perform electronic data entry.
• Approves time in attendance software by noon on the Monday following the end of the pay period.
• Submits accurate expense and travel logs on Monday for the week prior or as directed by management.
• Demonstrates organizational commitment.
• Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.
• Utilizes time appropriately.

Non-essential Functions

• Works with other departments within PathGroup and subsidiaries.