Patient Services Support Specialist

Position Overview

As a PRN Patient Services Support Specialist, you will play a vital role in creating a positive and welcoming experience for our patients. You will be responsible for greeting patients, visitors and callers, ensuring the highest quality of customer service. This will include following communication scripts, scheduling appointments and accurate data entry of patient demographics and insurance.

Key Responsibilities

• Promote PRNs Core values: Quality Service, Integrity, Compassion and Teamwork
• Handle calls from patients, referral sources and insurance carriers while providing the highest quality customer service
• Register patients accurately and timely with pertinent information needed to facilitate preauthorization, eligibility and benefits
• Maintain complex schedules while ensuring that all patients are scheduled with the appropriate evaluation type and provider, as well scheduling all follow up appointments per the physician’s orders
• Aid patients with any insurance-related questions, consult with assigned RFOA or PAR for more difficult cases
• Submit patient benefits requests timely to ensure they are completed prior to evaluation
• Send patient electronic Welcome Letter prior to initial visit
• Collect and scan identification and insurance card’s along with all intake paperwork and referral from physician upon the first visit
• Maintain general knowledge of insurance guidelines regarding eligibility for coverage and reimbursement (i.e. copay, deductible, coinsurance, etc.) and explains out of pocket expenses to patients
• Verify appropriate authorization is in place prior to patient encounter
• Accept and process patient payments
• Facilitate faxing, emailing or tasking pertinent documents/information as requested
• Obtain clarification and signature on referral from physician, when missing or unclear
• Provide initial training for new PSR staff, as well as follow up training when required
• Provide coverage for PSR scheduled time off
• Monitor and support authorization process for clinics in assigned region and provide coaching as needed
• Monitor and support the over-the-counter collections in assigned region and provide coaching as needed
• Collaborate with RFOA regarding PSR performance
• Maintain strict confidentiality with patient information

Qualifications

• High school graduate or equivalent
• 2+ years of experience in a medical office
• Experience working with patient management software and systems. Raintree preferred

Skills and Abilities

• Exceptional phone manner
• Attention to detail and excellent data entry skills
• Understanding of healthcare compliance, HIPAA regulations, and customer service best practices
• Exercise mature judgement and initiative in analyzing problems and recommending/implementing solutions
• Knowledge of payor guidelines

Benefits

• Full Time (40 hours per week)
• $24-26/hr