Patient Services Support Coordinator

Scope of Responsibilities

• Works under direct supervision and follow standard procedures to accomplish assigned tasks.
• Perform various clerical and administrative support duties including typing, filing, faxing, photocopying, and mailing.
• Facilitates the cashing out of prescriptions from the Pharmacy POS system and ERX Mail Order module.
• Organizes and mails letters to patients.
• Assists the prior authorization process for Patient Benefits Specialists by physically handling, faxing, organizing, or otherwise distributing paperwork.
• Aid call center operations with miscellaneous reporting tasks.
• Support the role of Patient Care Advocate including inbound calls, prescription, and delivery setup as necessary based on call volume.

Qualifications

• Minimum: High School Diploma or GED
• PREFERRED: AS Degree or higher in Business Administration or related field
• Experience: 0-2 years of experience in a similar position