Patient Services Coordinator

About the role

The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management.

Responsibilities

• Manages schedules for all patients.
• Edits schedule for agents calling in sick, ensuring patients are reassigned timely.
• Updates agent unavailability in worker console.
• Initiates infection control forms as needed; sends the completed “Employee Infection Report” to HRD for upload in the worker console.
• Serves as backup during lunch hour and other busy times, including receiving calls from field staff and assisting with weekly case conferences.
• Refers clinical questions to Branch Director as necessary.
• Maintains the client hospitalization log, entering coordination notes and sending the electronic log to office, field, and sales staff.
• Completes requested schedule as task appears on the action screen.
• Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.
• Completes requested schedules for all add-ons and applicable orders:
  • Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen.
  • Schedules TIF OASIS collection visits and deletes remaining schedule.
  • Reschedules declined or missed (if appropriate) visits.
  • Processes reassigned and rescheduled visits.
  • Ensures supervisory visits are scheduled.
• Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report.
• Prepares weekly Agent Schedules; performs initial review for productivity/geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff.
• Verifies visit paper notes in scheduling console as needed.
• Assists with internal transfer of patients between branch offices.
• If clinical, receives lab reports, assesses for normality, faxes a copy to the doctor, makes a copy for the Case Manager, and routes to Medical Records Department.
• Initiates Employee/Patient Infection Reports as necessary.
• If clinical, may be required to perform patient visits and/or participate in on-call rotation.

Requirements

• Excellent communication skills, ability to interact well with a diverse group of individuals, strong organizational skills, and ability to manage and prioritize multiple assignments.
• At least 1 year of home health experience.
• Prior packet review/QI experience preferred.
• Coding certification preferred.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance.
• Many other opportunities supporting whole-person well-being.

Pay

$40,000 - $52,300 per year (full‑time, 40 hours per week).

Schedule

Scheduled weekly hours: 40 (full‑time).