Patient Services Coordinator

About the role

The US Oncology Network is looking for a Patient Services Coordinator to join our team at Texas Oncology. This full‑time position will support the Urology Department at our 132015 Dotson Road #170 clinic in Houston, Texas. As part of The US Oncology Network, Texas Oncology delivers high‑quality, evidence‑based care to patients close to home. Texas Oncology is the largest community oncology provider in the country, with approximately 530 providers in 280+ sites across Texas. Our mission is to use leading‑edge technology and research to deliver high‑quality, evidence‑based cancer care and help patients achieve “More breakthroughs. More victories.”

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination.
• Collects, proofs for completeness, and files patient forms.
• Updates demographics and insurance information in the system.
• Collects co‑pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages.
• Pages clinic personnel as appropriate.
• Communicates messages in an accurate and timely manner according to procedures.
• Checks patients out after examination.
• Schedules returning appointments in accordance with physician and/or office guidelines.
• Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments.
• Notifies appropriate staff of the cancellation and makes note in patient chart.
• Provides general administrative support by filing charts and forms.
• Maintains lobby area in a neat and orderly manner.
• Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient records.
• Other duties as requested or assigned.
• May type memos and forms.

Qualifications

• Level 1: High school diploma or equivalent required; some receptionist or office experience preferred; proficiency with computer systems and Microsoft Outlook, Word, and Excel required; must successfully complete required e‑learning courses within 90 days of occupying the position.
• Level 2 (includes Level 1 requirements): At least 18 months front‑medical office receptionist experience with insurance forms and scheduling software required; knowledge of the practice’s personnel, daily routines, and scheduling is a plus.
• Level Sr (includes Level 1 and 2 requirements): At least 5 years front‑medical office receptionist experience with insurance forms and scheduling software required.

Physical Demands

The employee is regularly required to sit and use hands to finger, handle, or feel. Occasionally required to stand, walk, and reach with hands and arms. Must occasionally lift and/or move up to 30 pounds. Vision and hearing must be corrected to normal ranges.

Work Environment

The work environment involves frequent interaction with patients and staff. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Schedule

Typical work week is Monday through Friday, eight hours between 7:45 a.m. – 5:00 p.m.