Patient Services Specialist - Medical Center

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must preserve all substantive info, no invented or summarizing away detail. Must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove lines like "Houston Methodist is an Equal Opportunity Employer." Also remove FLSA STATUS maybe? It's metadata; we can fold minor metadata into short p or drop it. The posting includes details: Full time Night shift opportunity (6pm-6am) weekdays, weekends and occasional holidays required. Job location: 6560 Fannin (on site). Then description of role: "Serve as a primary liaison..." etc. Then there is a paragraph about Houston Methodist, etc. Then qualifications: Education, Experience, Knowledge and Abilities, Essential Functions (People, Service, Quality/Safety, Finance, Growth/Innovation). Then Supplemental Requirements: Uniform, On-Call, Travel. Also mention "Fluency in both written and spoken Arabic is preferred." Also "FLSA STATUS Exempt". Also "EXPERIENCE Five years of experience..." repeated. We need to map to sections. About the role: Could be a brief description of the role (the first paragraph after location). Could include the description of serving as primary liaison, etc. Could also include the Houston Methodist paragraph. Responsibilities: Could list duties: Serve as primary liaison, support diverse populations, coordinate appointments, foster positive experience, maintain records, collaborate with teams, etc. Also the essential functions broken down. Requirements: Could include education, experience, knowledge and abilities. Qualifications: Might be similar to requirements; but we need to avoid duplication. The instruction: Use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections have content. Likely we will have About the role, Responsibilities, Requirements, Qualifications, Skills. Benefits, Pay, Schedule: not provided (no mention of benefits, pay, schedule beyond shift times). Schedule is given: Night shift (6pm-6am) weekdays, weekends occasional holidays. That's schedule info. So we can include Schedule section with that detail. Benefits: not mentioned. Pay: not mentioned. So we omit Benefits and Pay. Skills: Could include fluency in Arabic preferred, proficiency in medical terminology, communication skills, etc. Could also include knowledge of physician referral protocol, hospital policies, healthcare operations, etc. But those might be under Requirements/Qualifications. We need to avoid duplication but can spread. We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include all details from posting, but we can organize them under sections. Must not omit any substantive info. Must not add placeholders. Thus we need to capture: - Full time Night shift opportunity (6pm-6am) weekdays, weekends and occasional holidays required. - Job location: 6560 Fannin (on site) - Serve as a primary liaison between patients, families, and healthcare providers to ensure clear and compassionate communication - Support diverse patient populations by delivering effective communication and culturally sensitive guidance throughout the care journey. - Coordinate patient appointments, follow-ups, and referrals across departments and services - Foster a positive patient experience by addressing concerns and helping resolve service-related issues - Maintain accurate records and ensure timely updates in electronic health systems - Collaborate with clinical and administrative teams to improve patient flow and satisfaction - Fluency in both written and spoken Arabic is preferred. - At Houston Methodist, the Patient Services Specialist position serves as an advanced, high-touch facilitator within Houston Methodist Global Patient Services, delivering concierge-level coordination and comprehensive navigation support for international patients and special constituencies across the continuum of care. - This position operates beyond intake and transactional coordination, serving as the primary care journey coordinator from initial engagement through treatment, discharge, and follow-up, ensuring seamless integration of inpatient, outpatient, and physician office services. - The Patient Services Specialist position coordinates patient pathways across the continuum of care by exercising sound judgment within established guidelines. - This position proactively anticipates obstacles, facilitates timely access to specialty and sub-specialty services, and ensures continuity across clinical, operational, and administrative teams. - Serving as both patient advocate and operational liaison, the Patient Services Specialist position strengthens communication between patients, providers, guarantors, and internal stakeholders while guiding patients through clinical processes and transitions. - This position supports service recovery and escalates complex concerns when appropriate, exercising judgment in determining appropriate actions and escalating only when necessary, with accountability for driving timely and effective resolution of experience-impacting issues. - In addition, the Patient Services Specialist position supports relationship management with internal and external stakeholders, contributes to international program coordination and business development efforts, and partners with philanthropy initiatives through the Houston Methodist Foundation to enhance patient experience and organizational impact. - FLSA STATUS Exempt (maybe minor metadata) - QUALIFICATIONS EDUCATION Bachelor’s degree or an additional four years of relevant experience (in addition to the minimum experience required below) in lieu of degree - EXPERIENCE Five years of experience in a hospital or clinic setting required, preferably within a patient services, care coordination, or patient experience environment - KNOWLEDGE AND ABILITIES Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations - Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security - Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles - Proficiency in medical terminology - Comprehensive knowledge of physician referral protocol and hospital policies and procedures - Demonstrated knowledge of healthcare operations, including inpatient, outpatient, and physician practice workflows - ESSENTIAL FUNCTIONS PEOPLE ESSENTIAL FUNCTIONS Serves as a primary liaison and trusted advisor for patients, families, physicians, multidisciplinary teams, corporate clients, and community stakeholders, fostering collaborative relationships and seamless coordination of care. - Demonstrates cultural competence, emotional intelligence, and professionalism when supporting diverse international and Special Constituent patient populations. - Maintains effective, timely, and professional communication across all stakeholders to ensure clarity, responsiveness, and continuity of service. - SERVICE ESSENTIAL FUNCTIONS Delivers high-touch, concierge-level service to ensure a seamless and personalized patient experience across inpatient, outpatient, and physician office settings. - Provides comprehensive end-to-end patient navigation, coordinating care from initial inquiry through treatment, discharge, and follow-up. - Facilitates and expedites patient encounters by proactively addressing barriers, minimizing delays, and optimizing access to appropriate services and providers. - Coordinates patient discharges and care transitions in collaboration with clinical and operational teams to ensure continuity of care and patient satisfaction. - Initiates, manages, and supports complaint and grievance resolution processes, emphasizing timely service recovery and patient-centered outcomes. - Acts as an ambassador for Houston Methodist Global by supporting community engagement, corporate partnerships, and business development initiatives that enhance the patient experience and organizational reputation. - QUALITY/SAFETY ESSENTIAL FUNCTIONS Ensures all patient interactions, care coordination activities, and documentation comply with Houston Methodist quality, safety, regulatory, and organizational standards. - Identifies, escalates, and assists in resolving operational or clinical barriers that may impact patient safety, experience, or continuity of care. - Supports continuous improvement initiatives by identifying trends, workflow gaps, and opportunities to enhance operational efficiency and service excellence. - FINANCE ESSENTIAL FUNCTIONS Supports financial stewardship and revenue cycle performance through efficient patient throughput, timely scheduling, coordination of services, and facilitation of financial clearance processes. - Demonstrates awareness of cost-effective practices while maintaining a premium level of personalized service for patients, sponsors, and corporate partners. - GROWTH/INNOVATION ESSENTIAL FUNCTIONS Supports strategic growth and innovation initiatives through relationship management, community outreach, philanthropic collaboration, process improvement, and continuous learning to enhance patient navigation and global service delivery. - SUPPLEMENTAL REQUIREMENTS WORK ATTIRE Uniform: No Scrubs: No Business professional: Yes Other (department approved): No - ON-CALL* Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.On Call* No - TRAVEL** Travel specifications may vary by department**May require travel within the Houston Metropolitan area No May require travel outside Houston Metropolitan area No We need to drop duplicated lines (like EXPERIENCE repeated). Also drop EEO line. We must not include application instructions. We need to output only HTML fragment. We need to decide sections. Potential sections:

About the role

: Could contain the introductory description: Full time Night shift..., job location, and the overarching role description (serve as primary liaison, etc.) plus the Houston Methodist paragraph.

Responsibilities

: Could list the duties (coordinate appointments, foster experience, maintain records, collaborate, etc.) plus the essential functions (People, Service, Quality/Safety, Finance, Growth/Innovation) as bullet list.

Requirements

: Could contain education, experience, knowledge and abilities (language proficiency, communication skills, medical terminology, knowledge of referral protocol, hospital policies, healthcare operations).

Qualifications

: Might be redundant; maybe we can skip Qualifications if we covered in Requirements. But we need to include only sections with real specific content. If we put all qualifications under Requirements, we can omit Qualifications. However the instruction says we can use those headings; we don't have to use all. So we can omit Qualifications if we covered everything elsewhere.

Skills

: Could contain fluency in Arabic preferred, plus maybe communication skills, cultural competence, etc. But those may overlap with Requirements. To avoid duplication, we could put language fluency under Skills, and other knowledge under Requirements. But we must preserve all info; duplication is not forbidden but we should avoid repeating same content. The instruction: "Do NOT repeat the job title as a heading" and "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." It doesn't forbid repeating content across sections, but better to avoid duplication. However we must preserve ALL substantive information; we can include it once. Thus we need to allocate each piece of info to a section without duplication. Let's list all distinct pieces: 1. Employment type: Full time 2. Shift: Night shift (6pm-6am) weekdays, weekends and occasional holidays required. 3. Location: 6560 Fannin (on site) 4. Primary liaison role: Serve as a primary liaison between patients, families, and healthcare providers to ensure clear and compassionate communication 5. Support diverse patient populations: delivering effective communication and culturally sensitive guidance throughout the care journey. 6. Coordinate patient appointments, follow-ups, and referrals across departments and services 7. Foster a positive patient experience: addressing concerns and helping resolve service-related issues 8. Maintain accurate records and ensure timely updates in electronic health systems 9. Collaborate with clinical and administrative teams to improve patient flow and satisfaction 10. Fluency in both written and spoken Arabic is preferred. 11. Houston Methodist description: advanced, high-touch facilitator within Global Patient Services, delivering concierge-level coordination and comprehensive navigation support for international patients and special constituencies across continuum of care. 12. Operates beyond intake and transactional coordination, serving as primary care journey coordinator from initial engagement through treatment, discharge, and follow-up, ensuring seamless integration of inpatient, outpatient, and physician office services. 13. Coordinates patient pathways across continuum of care by exercising sound judgment within established guidelines. 14. Proactively anticipates obstacles, facilitates timely access to specialty and sub-specialty services, ensures continuity across clinical, operational, and administrative teams. 15. Serves as patient advocate and operational