Patient Services Specialist

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of programs throughout Arizona, including residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness.

About the role

The Patient Services Specialist is responsible for the front-end business operations for the assigned clinic, including:

• Patient registration and verification of demographic information
• Creating and maintaining patient electronic charts
• Answering incoming calls and routing as needed
• Scheduling intake appointments within established timeframes in the CBI EHR/EPM scheduling system
• Obtaining necessary demographic information (e.g., name, address, phone number, email, insurance information)
• Completing insurance verifications for each patient visit and identifying patient amounts due at the time of service
• Identifying potential funding sources for uninsured patients and referring those eligible for AHCCCS to the eligibility and enrollment specialist
• Notifying clinical team members when registration is completed for services
• Scheduling follow-up appointments for clinic services as indicated by the clinical team

Requirements

• High school diploma or GED (required)
• Bachelor’s Degree in Business or Healthcare (preferred)
• 1-3 years of experience with insurance verification and/or front desk experience in a medical office setting (preferred but not required)
• Knowledge of AHCCCS, insurance, and strong customer service skills
• Equivalent combination of education and experience may be considered

Benefits

• Generous PTO accrual (5 weeks)
• Medical, dental, and vision insurance
• Disability and life insurance
• Supplemental plans (hospital indemnity, critical illness, pet insurance)
• Dependent Care Savings and Health Care Savings accounts
• 401K with employer match (100% vested upon enrollment)
• Wellness programs
• Tuition reimbursement and scholarship programs
• Incentives

Competitive pay rates. For the past four years, The Phoenix Business Journal has recognized CBI as one of the top ten healthiest mid-size employers in the Valley.

About CBI

CBI is the premier non-profit, fully integrated healthcare provider of substance use and behavioral health programs in Arizona, including prevention, education, and treatment using cutting-edge, nationally recognized, evidence-based models. We adhere to a “no wrong door” treatment approach to dramatically improve the quality of life for patients from all walks of life while maintaining their dignity. Recovery is possible!

Our 26 state-of-the-art facilities provide top-notch integrated care. We value all employees and their careers, offering tremendous professional growth through ongoing training, support, and strong leadership. We are dedicated to work-life balance and a competitive compensation structure.