Patient Services Specialist II (Primary Care, Oviedo)

About the role

Nemours is seeking a Patient Services Specialist II (Primary Care, Oviedo) to join their Primary Care team in Oviedo, Florida.

Responsibilities

• Answer phone lines in a prompt and courteous manner, triaging calls and handling them appropriately.
• Collect, maintain, and ensure accuracy of information through the use of standard business practices during registration and scheduling processes.
• Coordinate all necessary paperwork for registration, scheduling, and appointment management.
• Collect co-pays, deductibles, co-insurance, and balances on accounts, performing end-of-day balancing as needed.
• Schedule office visits, manage no-show and cancellation processes, confirm appointments with patients/guardians, and prepare charts with appropriate paperwork for the physician visit.
• Triage and manage electronic communication daily, scanning all new paperwork into the Electronic Medical Record (EMR) or placing it in the patient chart.
• Scan incoming mailed and faxed patient results into the EMR and assign them to the appropriate physician for review.
• Check in and check out patients in the office, ensuring smooth patient flow.
• Coordinate the release of information and medical records, processing all incoming and outgoing requests.
• Ensure coding information is complete on billing documents as required.
• Perform other duties as assigned by the supervisor.

Requirements

• High School Diploma required.
• Specialized training beyond high school, with a minimum of one to three years of experience preferred.
• Customer Service and Healthcare experience preferred.
• Medical Office/Call Center experience preferred.
• Travel to other primary care locations as needed for coverage is required.

Qualifications

• High School Diploma required.
• One to three years of experience preferred.
• Customer Service and Healthcare experience preferred.
• Medical Office/Call Center experience preferred.
• Travel to other primary care locations as needed for coverage is required.

Skills

• Excellent customer service skills.
• Ability to triage and manage electronic communication.
• Proficiency in medical office procedures and practices.
• Knowledge of medical terminology and coding systems.
• Strong organizational and time management skills.

Benefits

Competitive base compensation in the top quartile of the market
Annual incentive compensation that values clinical activity, academic accomplishments, and quality improvement
Comprehensive benefits: health, life, dental, vision
403B with employer match

Pay

Competitive base compensation in the top quartile of the market

Schedule

FULL-TIME