Patient Services Specialist II (Primary Care, Indiatlantic)

Nemours Children's Health is seeking a full-time Patient Services Specialist II to join our Primary Care team in Melbourne, Florida. Our primary care practices provide a kid-friendly, family-centered pediatric experience with a focus on preventive care and whole-child wellness, serving families across Central Florida through 20 primary care and 3 urgent care locations.

Responsibilities

• Act as a customer service representative, accurately obtaining and entering essential information for registration and scheduling.
• Provide service to internal and external customers as part of the clinic team.
• Customer Service: Answer phone lines promptly and courteously, triage calls, and handle them appropriately.
• Registration: Collect, maintain, and ensure accuracy of patient information using standard business practices; coordinate all necessary paperwork for registration, scheduling, and appointments.
• Financial: Collect, verify, and maintain patient insurance information, including authorizations and referrals; collect co-pays, deductibles, co-insurance, and account balances; perform end-of-day balancing.
• Scheduling: Understand visit types, templates, and scheduling fundamentals to efficiently manage office visits; handle no-shows, cancellations, and appointment confirmations; prepare charts with appropriate paperwork for physician visits.
• Communication: Triage and manage electronic communication daily; scan new paperwork into the EMR or place in patient charts; scan incoming mailed/faxed results into the EMR and task the responsible physician or place in patient charts for review; manage patient check-in and checkout.
• Coordinate the release of information and medical record processes; process all incoming and outgoing medical record requests.
• Ensure coding information is complete on billing documents.
• Perform all other duties as assigned by supervisor.

Requirements

• High School Diploma required.
• Specialized training (1 year beyond high school).
• Minimum of one (1) to three (3) years of experience preferred.
• Customer service and healthcare experience preferred.
• Medical office or call center experience preferred.
• Travel to other primary care locations as needed for coverage is required.

Benefits

• Competitive base compensation in the top quartile of the market.
• Annual incentive compensation valuing clinical activity, academic accomplishments, and quality improvement.
• Comprehensive benefits: health, life, dental, and vision insurance.
• 403B retirement plan with employer match.
• Licensure, CME, and dues allowance.

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving over 1.7 million patient encounters annually. We deliver care across six states through two freestanding children’s hospitals—Nemours Children's Hospital, Delaware, and Nemours Children's Hospital, Florida—along with a network of over 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships. Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive. Inclusion and belonging guide our strategy and growth, ensuring culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.