Patient Services Specialist II

About Us

Baylor Scott & White Health promotes the well-being of all individuals, families, and communities. As the largest not-for-profit healthcare system in Texas, we empower you to live well. Our core values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. Offerings may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Patient Services Specialist 2 provides administrative support in a physician's office, clinic, or other area, ensuring high-quality, patient-centered care. Duties include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. May assist in training and mentoring junior Patient Services Specialists.

Responsibilities

• Assists patients and visitors with check-in, check-out, scheduling, insurance verification, and phone inquiries.
• Arranges follow-up visits and referral appointments.
• Registers patients by collecting and verifying insurance information; updates patient demographics in the computer system.
• Directs patients to appropriate waiting areas.
• Accepts payments for services, posts payments, and enters charges using appropriate codes; generates daily payment reports and verifies cash drawer.
• Provides accurate patient, medical, financial, or procedural information to patients or approved entities; discusses financial arrangements as requested.
• Responds to routine escalated inquiries concerning services, hours of operation, etc.; ensures patient complaints are handled appropriately.
• Aids with medical records duties, including pulling charts, retrieving/transporting/sorting/filing records, and copying charts for transfers or referrals.
• Helps in training, mentoring, and providing support to junior staff as requested.

Requirements

• Excellent listening, social, and communication skills (oral and written).
• Professional and respectful telephone etiquette; ability to adjust communication style for different audiences.
• Caring, delicate, upbeat, optimistic, articulate, gracious, and tactful demeanor.
• Knowledge of patient registration procedures and documentation.
• Knowledge of medical insurance claims procedures and documentation; thorough understanding of the Out of Network process.
• Skilled in the use of personal computers and related software applications.
• Skilled in preparing and maintaining patient records.
• Able to examine unpaid third-party claims and delinquent accounts to resolve follow-up actions for payment.
• Able to mentor and train staff.

Qualifications

• High School Diploma or GED equivalent
• 1 year of relevant experience

Belonging Statement

We believe that all people should feel welcomed, valued, and supported.