Patient Services Specialist II (Primary Care, Clermont)

Nemours Children's Health is seeking a full-time Patient Services Specialist II to join our Primary Care team in Clermont (Orlando), Florida. Our primary care practices provide a kid-friendly, family-centered pediatric experience with a focus on preventive care and whole-child wellness across 20 primary care and 3 urgent care locations in Central Florida.

Responsibilities

• Act as a customer service representative, accurately obtaining and entering essential information for registration and scheduling.
• Provide service to internal and external customers as part of the clinic team.
• Customer Service: Answer phone lines promptly and courteously, triage calls, and handle appropriately.
• Registration: Collect, maintain, and ensure accuracy of patient information using standard business practices. Coordinate all necessary paperwork for registration, scheduling, and appointments.
• Financial: Collect, verify, and maintain patient insurance information, including authorizations and referrals. Collect co-pays, deductibles, co-insurance, and account balances. Perform end-of-day balancing.
• Scheduling: Understand visit types, templates, and scheduling fundamentals. Manage no-show and cancellation processes. Confirm appointments with patients/guardians. Prepare charts with appropriate paperwork for physician visits.
• Communication: Triage and manage electronic communication daily. Scan new paperwork into the EMR or place in patient charts. Scan incoming mailed and faxed results into the EMR and task the responsible physician or place in patient charts for review. Check in and check out patients in the office.
• Coordinate the release of information and medical record processes. Process all incoming and outgoing medical record requests.
• Ensure coding information is complete on billing documents.
• Perform all other duties as assigned by supervisor.

Requirements

• High School Diploma required.
• Specialized training (1 year beyond high school).
• Minimum of one (1) to three (3) years of experience preferred.
• Customer service and healthcare experience preferred.
• Medical office or call center experience preferred.
• Travel to other primary care locations as needed for coverage is required.

Benefits

• Competitive base compensation in the top quartile of the market.
• Annual incentive compensation valuing clinical activity, academic accomplishments, and quality improvement.
• Comprehensive benefits: health, life, dental, and vision insurance.
• 403B retirement plan with employer match.
• Licensure, CME, and dues allowance.

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving over 1.7 million patient encounters annually. We deliver care across six states through two freestanding children’s hospitals, a network of over 80 primary, urgent, and specialty care practices, and more than 40 hospital partnerships. Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system focuses on improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach emphasizes both prevention and treatment, partnering with communities to help every child thrive. Inclusion and belonging guide our strategy and growth, ensuring culturally relevant care and reducing health disparities.