Patient Services Specialist I – GI Clinic

At Baylor Scott & White Health, we promote the well-being of all individuals, families, and communities. As the largest not-for-profit healthcare system in Texas, we empower you to live well. Our core values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

About the role

The Patient Services Specialist 1 provides administrative support in a physician office, clinic, or other area under direct oversight. This role assists patients to ensure high-quality, patient-centered care through patient relations, check-in and check-out, scheduling, insurance verification, and answering phones.

Responsibilities

• Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones.
• Arranges follow-up visits and referral appointments.
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• Assists with patient registration by collecting and verifying insurance information.
• Verifies patient demographics and enters changes into the computer system.
• Directs patients to appropriate waiting areas.
• Accepts payments for physician/clinic services according to established guidelines.
• Posts payments and enters charges into the computer utilizing appropriate codes.
• Generates daily payment reports and verifies cash drawer against report.
• Provides accurate patient, medical, financial, or procedural information to patients or approved outside entities.
• May discuss financial arrangements with patients.
• Receives and directs phone calls; assists patients and other visitors.
• Responds to routine inquiries concerning practice services, hours of operation, etc.
• Ensures any patient complaints are handled appropriately.
• Assists with medical records duties as requested.

Requirements

• Good listening, interpersonal, and communication (oral and written) skills.
• Professional, pleasant, and respectful telephone etiquette.
• Ability to adapt communication style to suit different audiences.
• Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious, and tactful.
• Ability to promptly assess requests using electronic and paper resource materials and correctly respond to patient inquiries.
• Ability to calm upset patients in a composed and professional demeanor.
• Excellent data entry, numeric, typing, and computer navigational skills, with attention to detail.
• Comfortable working in a fast-paced, constantly changing, and stressful environment.
• Positive, professional attitude with a commitment to exceptional customer service.
• Ability to thrive in a fast-paced, high-volume clinic environment.
• Strong multitasking and organizational skills with the ability to manage competing priorities.
• Previous healthcare, customer service, scheduling, or Epic experience is a plus.

Qualifications

• High School Diploma or GED equivalent.
• Less than 1 year of experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. Offerings may include:

• Immediate eligibility for health and welfare benefits.
• 401(k) savings plan with dollar-for-dollar match up to 5%.
• Tuition Reimbursement.
• PTO accrual beginning Day 1.

Note: Benefits may vary based upon position type and/or level.

Belonging Statement

We believe that all people should feel welcomed, valued, and supported.