Patient Services Specialist I – Front Office

Baylor Scott & White Health promotes the well-being of individuals, families, and communities. As the largest not-for-profit healthcare system in Texas, we empower you to live well through our core values: serving faithfully, striving for better, supporting one another, and making an impact.

Benefits

Our benefits are designed to help you live well at every stage of your journey. Offerings may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition reimbursement
• PTO accrual beginning Day 1

Benefits may vary based on position type and level.

About the Role

The Patient Services Specialist 1 provides administrative support in a physician office, clinic, or other area under direct oversight. This role assists patients to ensure high-quality, patient-centered care through duties such as patient relations, check-in and check-out, scheduling, insurance verification, and answering phones.

Responsibilities

• Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones.
• Arranges follow-up visits and referral appointments.
• Assists with patient registration by collecting and verifying insurance information.
• Verifies patient demographics and enters changes into the computer system.
• Directs patients to appropriate waiting areas.
• Accepts payments for physician/clinic services according to established guidelines.
• Posts payments and enters charges into the computer utilizing appropriate codes.
• Generates daily payment reports and verifies cash drawer against report.
• Provides accurate patient, medical, financial, or procedural information to patients or approved outside entities.
• May discuss financial arrangements with patients.
• Receives and directs phone calls; assists patients and other visitors.
• Responds to routine inquiries concerning practice services, hours of operation, etc.
• Ensures patient complaints are handled appropriately.
• Assists with medical records duties as requested.

Skills

• Good listening, interpersonal, and communication (oral and written) skills.
• Professional, pleasant, and respectful telephone etiquette.
• Ability to adapt communication style to suit different audiences.
• Empathetic listener; sensitive, upbeat, optimistic, articulate, gracious, and tactful.
• Ability to promptly assess requests using electronic and paper resource materials and correctly respond to patient inquiries.
• Ability to calm upset patients in a composed and professional demeanor.
• Excellent data entry, numeric, typing, and computer navigational skills with attention to detail.
• Comfortable working in a fast-paced, constantly changing, and stressful environment.

Qualifications

• High school diploma or GED equivalent
• Less than 1 year of experience