Patient Services Specialist- Atrium Health Piedmont Specialists Ortho

Essential Functions

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrate critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manage patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourage patient utilization of front-end technology during the registration process
• Enter and maintain confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter
• Absorb and direct to appropriate billing office billing functions accurately
• Display proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitor inventory and stock medications, narcotics, and emergency medications/equipment

Physical Requirements

• Must be able to sit for long periods of time and work in a fast-paced office environment
• Should be able to bend and lift up to 10 lbs

Education, Experience And Certifications

• High School Diploma or GED required
• Computer experience required
• Customer relations experience required
• Experience with Medical Records Software preferred
• Front desk practice experience preferred

About Advocate Health

• Third-largest nonprofit, integrated health system in the United States
• Created from the combination of Advocate Aurora Health and Atrium Health
• Services nearly 6 million patients
• Engaged in hundreds of clinical trials and research studies
• Headquartered in Charlotte, North Carolina
• Employes 155,000 teammates across 69 hospitals and over 1,000 care locations
• Offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs
• Committed to providing equitable care for all
• Fosters health, hope and healing-for all, driven by the principles of Our Advocate Health Way

Our Commitment to You

• Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more
• Compensation: Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Benefits and More: Paid Time Off programs, Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability, Flexible Spending Accounts for eligible health care and dependent care expenses, Family benefits such as adoption assistance and paid parental leave, Defined contribution retirement plans with employer match and other financial wellness programs, Educational Assistance Program