Patient Services Specialist- Atrium Health Carolinas Outpatient Rehab
Atrium Health · Concord, NC · 2 days ago
OTHRFull-time
- Essential Functions
- Exemplify caring and compassionate customer service to create an excellent patient experience
- Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
- Demonstrate critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
- Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
- Encourages patient utilization of front-end technology during the registration process
- Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter
- Affords assistance with billing functions accurately and/or directs to appropriate billing office
- Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
- Maintains inventory and stock medications, narcotics, and emergency medications/equipment
- Physical Requirements
- Must be able to sit for long periods of time and work in a fast-paced office environment
- Should be able to bend and lift up to 10 lbs
- Education, Experience And Certifications
- High School Diploma or GED required
- Computer experience required
- Customer relations experience required
- Experience with Medical Records Software preferred
- Front desk practice experience preferred