Patient Services Specialist - Atrium Health Charlotte PRN

Department 05602 GCMG Carolinas Rehab: Randolph – Outpatient Rehabilitation (Part‑time, benefits not eligible).

About the role

The Patient Service Specialist will consistently provide exemplary customer service while proactively executing all front office administrative duties. It is the responsibility of every Advocate Health team member to deliver a world‑class patient experience every person, every encounter, every time.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrate critical thinking skills and decisive judgment in an often‑hectic environment; work cohesively on a team and independently with minimal supervision
• Manage patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourage patient utilization of front‑end technology during the registration process
• Enter and maintain confidential and accurate patient information including patient insurance, billing, and payment information throughout the patient encounter
• Assist billing functions accurately and/or direct to the appropriate billing office
• Demonstrate proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitor inventory and stock medications, narcotics, and emergency medications/equipment

Requirements

• High School Diploma or GED required
• Computer experience required
• Customer relations experience required
• Experience with Medical Records Software preferred
• Front desk practice experience preferred
• Physical requirements: able to sit for long periods, work in a fast‑paced office environment; able to bend and lift up to 10 lbs

Benefits

• Paid Time Off programs
• Health and welfare benefits: medical, dental, vision, life, short‑ and long‑term disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits: adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Note: Eligibility for programs may depend on FTE or status (full‑time, part‑time, per diem, temporary, etc.); ask a recruiter for details

Pay

Pay range