Patient Service Specialist-Atrium Health Cleveland PRN

About the role

As a Patient Service Specialist, you will consistently provide exemplary customer service while proactively executing all front office administrative duties in an outpatient rehabilitation setting.

Essential Functions

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrate critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manage patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourage patient utilization of front-end technology during the registration process
• Enter and maintain confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter
• Assist billing functions accurately and/or direct to appropriate billing office
• Demonstrate proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitor inventory and stock medications, narcotics, and emergency medications/equipment

Requirements

• High School Diploma or GED required
• Computer experience required
• Customer relations experience required

Qualifications

• Experience with Medical Records Software preferred
• Front desk practice experience preferred

Physical Requirements

Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Pay

$19.80 - $29.70 per hour

Schedule

Monday through Friday, PRN as needed

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance