Patient Services Specialist- Atrium Health One Health Lincolnton OBGYN

About the role

Exemplify caring and compassionate customer service to create an excellent patient experience. Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations. Demonstrate critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision.

Responsibilities

• Manage patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
• Encourage patient utilization of front-end technology during the registration process.
• Enter and maintain confidential and accurate patient information including patient insurance, billing, and payment information throughout the patient encounter.
• Absorb and direct to appropriate billing office for billing functions.
• Demonstrate proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations.
• Monitor inventory and stock medications, narcotics, and emergency medications/equipment.

Requirements

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Qualifications

• Must be able to sit for long periods of time and work in a fast-paced office environment.
• Should be able to bend and lift up to 10 lbs.

Skills

• Caring and compassionate customer service.
• Exemplary interpersonal skills.
• Critical thinking and decisive judgment.
• Teamwork and independent work capability.
• Medical records software proficiency.
• Emergency codes and healthcare regulations knowledge.
• Inventory and medication management.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Education Assistance Program.

Pay

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training. Premium pay such as shift, on call, and more based on a teammate's job. Opportunity for annual increases based on performance.

Schedule

Monday-Friday 8a-5p