Patient Services Specialist
About the role
The Patient Services Specialist is the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service.
Responsibilities
- Handle incoming calls and inquiries from patients or visitors
- Provide exceptional customer service to ensure patient satisfaction
- Coordinate patient appointments and rooming
- Manage patient information and maintain accurate records
- Communicate effectively with healthcare staff and other departments
Requirements
- 1 year customer service experience, or Successful completion of Providence internship
- Basic experience with electronic medical records and/or computerized billing systems
- Medical terminology experience
- Rooming position: CNA, non-credentialed MA, EMT experience, or similar experience
Qualifications
Required qualifications include 1 year customer service experience, or successful completion of Providence internship. Preferred qualifications include 1 year medical office or health care experience, basic experience with electronic medical records and/or computerized billing systems, medical terminology experience, and rooming position experience such as CNA, non-credentialed MA, EMT, or similar experience.
Skills
N/A
Benefits
N/A
Pay
Base pay range: $20.19 - $30.26. Additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Schedule
Full time