Patient Services Specialist
About the role
The Patient Services Specialist is the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service.
Responsibilities
- Answering phones and greeting patients or visitors in person
- Maintaining a high level of patient satisfaction through exceptional customer service
- Providing information about hospital policies and procedures
- Assisting patients with their healthcare needs and directing them to appropriate services
- Handling inquiries and complaints from patients or visitors
- Entering patient information into electronic medical records
Requirements
- 1 year of customer service experience, or Successful completion of Providence internship.
- Basic experience with electronic medical records and/or computerized billing systems.
- Medical terminology experience.
- Rooming position: CNA, non-credentialed MA, EMT experience, or similar experience.
Qualifications
Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Join our team at Providence Physician Service Organization and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect.
Skills
Not specified
Benefits
Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
About The Team
Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers. PCN is comprised of Providence Medical Group in Alaska, Washington, Montana and Oregon; Swedish Medical Group in Washington’s greater Puget Sound area, Pacific Medical Centers in western Washington; Kadlec in southeast Washington; Providence’s St. John’s Medical Foundation in Southern California; Providence Medical Institute in Southern California; Providence Facey Medical Foundation in Southern California; Providence Medical Foundation in Northern and Southern California; and Covenant Medical Group and Covenant Health Partners in west Texas and eastern New Mexico.
Requisition ID
437401