Patient Services Specialist

Pay

Starting from $17 per hour

Location

Cave Creek, AZ

Responsibilities

• Answers phone in prompt, courteous and helpful manner, screening, and routing calls as needed, creates phone note in the patient electronic medical record, and/or providing information to patients
• Be the 1st point of contact for our patients : Greet, Check In, Check Out and provide excellent patient service.
• Manage schedule, assist with insurance verification and other physical therapy insurance requirements
• Support physical therapy staff by keeping the front desk organized and running smoothly
• Assist in indexing patient documents to the correct patient chart
• Assist in routing electronic faxes to the correct location fax folder and or uploading to the correct patient chart
• Assist with other duties as needed during down time

Qualifications

• Excellent customer / patient service
• Knowledge of medical terminology
• Working knowledge of computer programs
• Excellent written and verbal communication skills
• Understand/Perform training on practice management software
• Continue to expand knowledge of practice management software as updates occur
• Follow all Standard Operating Procedures

About the Role

Dedicated to serving the Greater Phoenix community since 1994, OrthoArizona is the largest and most accomplished physician-owned orthopedic and musculoskeletal care group in Arizona. Our premier team of more than 200 healthcare providers, including over 70 orthopedic specialists, serves all orthopedic and sports medicine needs from 25 orthopedic clinics across the Valley.