Patient Services Specialist

About the role

Having one point of connection for our patients, ensures our patients are directed to the right party when they call our office. As a Patient Services Specialist, you will have the opportunity to be a kind and helpful voice on the phone for our patients needing to schedule an appointment, speak with a nurse, and/or direct to the billing department with questions.

Responsibilities

• Take incoming calls, gather information accurately and quickly about patients, insurance, and their situation.
• Help match patients with either a referred provider or the first available provider for their particular issue.
• Work in a place that expects outstanding experiences; we do this by working hard to assume the best and being curious with all around us.

Requirements

• Prior experience in a call center environment and/or medical office is a plus.
• This is a full-time (Monday - Friday, 8a-5p) opportunity located on the second floor of our West Des Moines office.
• Remote opportunity available after training and meeting metrics of position.

Qualifications

• Communication skills, including clear and professional communication, active listening, and avoiding interruptions.
• Experience working with individuals from various backgrounds to provide necessary assistance and information.
• Calm demeanor to provide reassurance when patients are nervous.
• Ability to multi-task efficiently, taking in information, researching, organizing thoughts, and assisting patients promptly.

Skills

• Excellent communication skills.
• Customer service experience.
• Calm under pressure.
• Multi-tasking ability.

Benefits

• Consistent, reliable schedule - No nights or weekend coverage but opportunity for overtime in processing referrals.
• Opportunity to work hybrid schedule (at home and in-office) after training and meeting metrics of position.
• Friendly, fun, and dedicated peers.
• 401(k) with company contribution.
• Health, dental, and vision insurance.
• Generous paid time off (PTO).

Pay

The pay for this role is competitive and commensurate with experience.

Schedule

The schedule for this role is Monday - Friday, 8a-5p, with the possibility of a hybrid schedule after training and meeting metrics of the position.