Patient Services Specialist - Allergy

About the role

Patient Service Specialists are responsible and accountable for the coordination of information and support needed for the flow of patients at our clinics. As a patient‑facing caregiver, you’ll provide customer service, helping patients through processes like check‑in, registration, billing/financial aid and insurance. Patient Service Specialists work in conjunction with our clinical teams to assist with scheduling, clinic operations and more. The Patient Services Specialist – Journey Level performs all core front‑office functions with increased independence and efficiency, capable of performing all aspects of the Associate PSS. This role is responsible for patient registration, appointment scheduling for routine and basic healthcare services, and general clerical duties. As a fully engaged member of the care team, you’ll demonstrate a commitment to compassionate service, effective communication, and operational excellence in support of Providence patients and their families.

Responsibilities

• Coordinate patient information and support flow
• Provide customer service during check‑in, registration, billing/financial aid, and insurance processes
• Assist clinical teams with scheduling and clinic operations
• Perform patient registration and appointment scheduling for routine and basic healthcare services
• Handle general clerical duties
• Demonstrate compassionate service, effective communication, and operational excellence

Requirements

1 year of medical office or related healthcare experience OR 6 months of experience as a Providence employee in an Associate PSS position.

Benefits

• Retirement 401(k) Savings Plan with employer matching
• Health care benefits (medical, dental, vision)
• Life insurance
• Disability insurance
• Time off benefits (paid parental leave, vacations, holidays, health issues)
• Voluntary benefits
• Well‑being resources

Pay

Base pay range: $23.15 – $34.69 per hour; additional compensation may be available (shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, bonus opportunities).

Schedule

Full‑time, day shift.