Patient Services Specialist

About Us

Baylor Scott & White Health promotes the well-being of all individuals, families, and communities. As the largest not-for-profit healthcare system in Texas, we empower you to live well. Our core values include:

• Serving faithfully by doing what’s right with a joyful heart
• Never settling by constantly striving for better
• Supporting one another and those we serve
• Taking initiative and delivering exceptional experiences

Benefits

Our benefits are designed to help you live well at every stage of your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub. Offerings may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary by position type and/or level.

About the role

The Patient Services Specialist 1, under direct oversight, provides administrative support in a physician office, clinic, or other area. This role assists patients to ensure high-quality, patient-centered care.

Responsibilities

• Assist with patient relations, check-in, check-out, scheduling, insurance verification, and answering phones
• Arrange follow-up visits and referral appointments
• Assist with patient registration by collecting and verifying insurance information
• Verify patient demographics and enter changes into the computer system
• Direct patients to appropriate waiting areas
• Accept payments for physician/clinic services according to established guidelines
• Post payments and enter charges into the computer using appropriate codes
• Generate daily payment reports and verify cash drawer against report
• Provide accurate patient, medical, financial, or procedural information to patients or approved outside entities
• Discuss financial arrangements with patients when required
• Receive and direct phone calls; assist patients and other visitors
• Respond to routine inquiries concerning practice services, hours of operation, etc.
• Ensure any patient complaints are handled appropriately
• Assist with medical records duties as requested

Key Success Factors

• Good listening, interpersonal, and communication (oral and written) skills, with professional, pleasant, and respectful telephone etiquette
• Ability to adapt communication style to suit different audiences
• Empathetic listener; sensitive, upbeat, optimistic, articulate, gracious, and tactful
• Ability to promptly assess requests using electronic and paper resources and correctly respond to patient inquiries
• Ability to calm upset patients in a composed and professional demeanor
• Excellent data entry, numeric, typing, and computer navigation skills with attention to detail
• Comfortable working in a fast-paced, constantly changing, and stressful environment

Requirements

• High school diploma or GED equivalent