Patient Services Specialist 3 - Neurosurgery

Job Summary

The Patient Services Specialist 3 provides a wide range of advanced-level administrative support services in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. This senior level position handles more complex tasks and escalations, assists the supervisor in training staff, and serves as a backup supervisor in his or her absence.

Essential Functions Of The Role

• Assists in the hiring process and serves as a peer interviewer.
• Performs all duties associated with patient relations, check-in or check-out, scheduling, insurance verification and answering phones.
• Serves as an expert in handling more complex tasks and responding to escalated issues.
• Participates in process improvements initiatives.
• Facilitates or leads team meetings.
• Attends huddles, tracks metrics and maintains huddle boards.
• Mentors and trains staff in processes and procedures.
• Provides training on applications, website and other resource access.
• Makes sure the training provided is being utilized and if any additional training is needed.
• Serves as backup to supervisor in his or her absence, as required.
• Aids the supervisor in managing schedules, assigning employees tasks and following up on work results.
• Maintains and arranges for facility and equipment maintenance and repairs, as needed and in conjunction with the Manager or Supervisor.
• Conducts quality assurance audits.
• Orders supplies as requested.

KEY SUCCESS FACTORS

• Excellent listening, interpersonal and communication (oral and written) skills, and professional, pleasant and respectful telephone etiquette.
• Ability to adapt communication style to suit different audiences.
• Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
• Knowledge of patient registration procedures and documentation.
• Knowledge of medical insurance claims procedures and documentation.
• Needs to have thorough understanding of the Out of Network process.
• Skilled in the use of personal computers and related software applications.
• Skilled in preparing and maintaining patient records.
• Ability to analyze unpaid third-party claims and delinquent accounts to determine appropriate follow-up actions to ensure payment.
• Ability to mentor and train staff.

Benefits

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Qualifications

• Education: H.S. Diploma/GED Equivalent
• Experience: 2 Years of Experience