Patient Services Specialist 2

About the role

The HMC ED Registration Patient Services Specialist serves as the primary resource for directing patient flow into Harborview Medical Center through the Emergency Department. The Patient Service Specialist will perform patient registrations, completion of patient pre-registration, First Net, front emergency room registration, back emergency room registration, and bedside registration. Be a part of a team dedicated to supporting UW Medicine where Patients Are First.

Responsibilities

• Pre-register and check in patients upon arrival in the electronic system.
• Verify insurance coverage, verify third-party payers.
• Obtain specific financial information such as copies of insurance cards and verify Medicaid and insurance coverage using online systems.
• Cookordinate patient care with other departments and outside hospitals and refer patients to Financial Counseling as needed.
• Use the Epic systems, check for future/past appointments and PCP information.
• Check patients’ identification and scan insurance information into the electronic system.
• Register patient in the back emergency room while working with Medics, Air Lift Northwest, American Medical Response, and nursing staff in a fast-paced environment.
• Register patients in the front emergency room, collect and/or update demographic and financial information, and enter information into electronic systems.

Requirements

• High School graduation or equivalent
• One year of healthcare, administrative, or customer service experience
• An equivalent combination of education and experience may substitute for stated requirements

About Harborview Medical Center

As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

Compensation, Benefits And Position Details

• Pay Range Minimum: $21.82 hourly
• Pay Range Maximum: $29.41 hourly
• Other Compensation: Evening Shift Differential: $1.75 per hour, Night Shift Differential: $2.50 per hour, Weekend Differential: $2.00 per hour
• Benefits: For information about benefits for this position, visit here

Shift

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent)

90.00%

Union/Bargaining Unit

WFSE HMC