Patient Services Specialist 2

About the role

The Patient Services Specialist 2 position at UW Medical Center-Northwest's ED Registration department is an 80% FTE (32 hours per week) role, working Friday and Monday from 10:30am-7:00pm and Saturday and Sunday from 6:30am-4:00pm. Day Shift.

Primary Job Responsibilities

• Greets, directs, and assists all patients and visitors in a friendly, welcoming, and professional manner.
• Ensures patients understand admission policies and procedures.
• Coordinates obtaining interpreters for patients as appropriate.
• Performs admitting or pre-admitting procedures upon arrival of patients, including registering patients; verifying, collecting, and updating demographic and financial information by appropriate means.
• Determines eligibility for care by using payer web portals and phone inquiries.
• Collects co-payments or other patient liabilities.
• Answers patient questions and provides directions to specified areas such as clinics, units, ancillary and support departments, parking, and eating facilities.
• Aids patients in accessing hospital and community services by consulting and making referrals to appropriate resources.
• Promptly and courteously answers all calls through the Medical Center switchboard.
• Implements emergency procedures calmly, efficiently, and accurately.
• Affords assistance in orienting and training new staff as assigned.

Requirements

• High School graduation or equivalent.
• One year of healthcare, administrative, or customer service experience.
• An equivalent combination of education and experience may substitute for stated requirements.

About UW Medical Center-Northwest

The UW Medical Center-Northwest is located in north Seattle on a beautiful, easy-to-access 44-acre campus that includes the neighboring Northwest Outpatient Medical Center and Specialty Care Meridian Pavilion. It offers emergency and inpatient and outpatient medical, surgical, and therapeutic care.

About UW Medicine

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. The mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists, and other health professionals.

Compensation, Benefits & Position Details

• Pay Range: Minimum $24.30 hourly, Maximum $35.35 hourly.
• Other Compensation: Evening Shift Differential: $1.35 per hour, Night Shift Differential: $2.00 per hour, Weekend Differential: $1.50 per hour.
• Benefits: For information about benefits for this position, visit here.
• Shift: First Shift (United States of America).
• Temporary or Regular: Regular position.
• FTE (Full-Time Equivalent): 80.00%.
• Union/Bargaining Unit: SEIU 1199NW UWMC Northwest Service and Maintenance.