Patient Services Specialist 1 - Pain Management

About Us

Baylor Scott & White Health promotes the well-being of all individuals, families, and communities. As the largest not-for-profit healthcare system in Texas, we empower you to live well. Our core values include:

• Serving faithfully by doing what’s right with a joyful heart
• Never settling by constantly striving for better
• Supporting one another and those we serve
• Taking initiative and delivering exceptional experiences

Benefits

Our benefits are designed to help you live well at every stage of your journey. Offerings may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

About the role

The Patient Services Specialist 1, under direct oversight, provides administrative support in a physician office, clinic, or other area, assisting patients to ensure high-quality, patient-centered care.

Responsibilities

• Assist with patient relations, check-in, check-out, scheduling, insurance verification, and answering phones
• Arrange follow-up visits and referral appointments
• Assist with patient registration by collecting and verifying insurance information
• Verify patient demographics and enter changes into the computer system
• Direct patients to appropriate waiting areas
• Accept payments for physician/clinic services according to established guidelines
• Post payments and enter charges into the computer using appropriate codes
• Generate daily payment reports and verify cash drawer against report
• Provide accurate patient, medical, financial, or procedural information to patients or approved outside entities
• Discuss financial arrangements with patients when required
• Receive and direct phone calls; assist patients and other visitors
• Respond to routine inquiries concerning practice services, hours of operation, etc.
• Ensure any patient complaints are handled appropriately
• Assist with medical records duties as requested

Qualifications

• High school diploma or GED equivalent

Key Success Factors

• Strong listening, interpersonal, and communication skills (oral and written), with professional, pleasant, and respectful telephone etiquette
• Ability to adapt communication style to suit different audiences
• Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious, and tactful
• Ability to promptly assess requests using electronic and paper resources and correctly respond to patient inquiries
• Ability to calm upset patients in a composed and professional manner
• Excellent data entry, numeric, typing, and computer navigation skills with attention to detail
• Comfortable working in a fast-paced, constantly changing, and stressful environment

Belonging Statement

We believe that all people should feel welcomed, valued, and supported.