Patient Services Specialist 1

About the role

We are currently seeking a highly motivated Patient Services Specialist I to support front office operations and coordinate patient access services within our medical clinics.

Responsibilities

• Provide exceptional customer service by greeting patients, managing check-in and check-out processes, and assisting with patient inquiries.
• Schedule, reschedule, and confirm appointments while supporting efficient patient access and clinic operations.
• Process and track referrals, authorizations, and pre-certifications while coordinating with insurance carriers, provider offices, and patients.
• Verify insurance eligibility, collect copays, and maintain accurate patient registration and demographic information.
• Collapse follow-up appointments, specialty care referrals, and diagnostic testing to support continuity of care.
• Maintain accurate electronic medical records and supporting documentation.
• Partner with providers, medical assistants, and care teams to improve patient flow, close care gaps, and enhance patient satisfaction.
• Perform other duties as assigned in support of clinic operations and patient care.

Qualifications

• A high school diploma or equivalent is required.
• Medical office experience is preferred.
• Experience with referrals, authorizations, scheduling, or patient registration is preferred.
• Knowledge of EMR/EHR systems is required.
• Strong customer service, communication, and organizational skills are essential.
• The ability to multitask and prioritize work in a fast-paced healthcare environment is necessary.
• Bilingual in English and Spanish is required.

Environmental Job Requirements and Working Conditions

• The base pay range for this role is $16 - $22 per hour.
• Frequent interaction with patients, providers, insurance representatives, and clinic staff.
• Prolonged periods of sitting, standing, walking, and computer use throughout the workday.
• A fast-paced medical office environment requiring attention to detail and effective multitasking.
• Must maintain professionalism and confidentiality in accordance with HIPAA and organizational policies.