Patient Services Specialist 1 - Family Medicine

About the role

Baylor Scott & White Health promotes the well-being of all individuals, families, and communities. As the largest not-for-profit healthcare system in Texas, we serve faithfully by doing what's right with a joyful heart, never settle by constantly striving for better, are in it together by supporting one another and those we serve, and make an impact by taking initiative and delivering exceptional experience.

The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic, or other area. This role assists patients to ensure high-quality, patient-centered care.

We believe that all people should feel welcomed, valued and supported.

Responsibilities

• Arranges follow-up visits and referral appointments.
• Assists with patient registration by collecting and verifying insurance information.
• Verifies patient demographics and enters changes into the computer system.
• Directs patients to appropriate waiting areas.
• Accepts payments for physician/clinic services according to established guidelines.
• Posts payments and enters charges into computer utilizing appropriate codes.
• Generates daily payment reports and verifies cash drawer against report.
• Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
• May be required to discuss financial arrangements with patients.
• Receives and directs phone calls.
• Assists patients and other visitors.
• Responds to routine inquiries concerning practice services, hours of operation, etc.
• Ensures any patient complaints are handled appropriately.
• Assists with medical records duties as requested.

Skills

• Good listening,